ACCOUNT MANAGER

This role is for one of Weekday’s clients Min Experience: 2+ years Location: India, Remote (India) JobType: full-time We are looking for a high-performing Account Manager to manage and grow a portfolio of clients in a fast-paced, performance-driven environment. This role goes beyond traditional customer success, with a strong focus on client retention, revenue growth, relationship management, and measurable business outcomes . As a strategic partner to 40–50 active client businesses, you will work closely with business owners and their teams to identify challenges, implement effective solutions, improve performance, and drive long-term client success. Key Responsibilities • Manage a portfolio of 40–50 active clients , ensuring strong engagement, satisfaction, retention, and business outcomes. • Build trusted relationships with business owners and key stakeholders while acting as their primary point of contact. • Conduct onboarding, support, coaching, and performance review sessions to help clients achieve their business objectives. • Understand client challenges and recommend appropriate solutions, resources, and subject matter experts. • Analyze client sales funnels and business processes to identify performance gaps, revenue leakage, and growth opportunities. • Drive renewals, upgrades, retention, and expansion opportunities through proactive account management and consultative engagement. • Achieve assigned monthly revenue and account growth targets. • Collaborate with Subject Matter Experts and internal fulfillment teams to ensure seamless service delivery and strong client experiences. • Monitor account health and proactively address risks related to churn, cancellations, or declining performance. • Maintain strong performance metrics, including low cancellation/refund rates and healthy client retention. • Maintain accurate client records, account plans, follow-ups, and performance updates. • Participate in team events and occasional business travel as required. Requirements • Bachelor's degree required; MBA or relevant postgraduate qualification preferred. • 2–6 years of experience in Account Management, Sales, Customer Success, Renewals, Retention, or Client Success. • Experience in EdTech, digital marketing, consulting, coaching, SaaS, or other client-focused environments is preferred. • Strong combination of consultative selling and customer relationship management skills. • Excellent verbal and written communication skills with strong presentation and public-speaking abilities. • Strong stakeholder management, coordination, and multitasking capabilities. • Commercially oriented with the ability to identify revenue and expansion opportunities within existing accounts. • Proactive, competitive, and growth-oriented mindset with a strong focus on achieving measurable outcomes. • Ability to work effectively in a high-pressure, target-driven environment. • Strong ownership, problem-solving, and continuous-learning mindset. • Immediate availability is preferred. Why Join • Remote-first environment with flexibility to work from anywhere. • Opportunity to work with a rapidly growing organization and a diverse portfolio of businesses. • Performance-linked incentives with strong earning potential. • Direct impact on client growth, revenue, and business outcomes. • High-ownership culture that rewards initiative, accountability, and continuous improvement. Must-Have Skills • Lead Generation • Consultative Selling Good-to-Have Skills • Sales • Communication • Client Relations