HEAD OF OPERATIONS - DTC ECOMMERCE (REMOTE, UK-HOURS OVERLAP)

About the role Our client is looking for a highly hands-on Head of Operations to turn the founders’ vision into a scalable operating system. This person will own the company’s operating cadence, OKRs, physical operations, Shopify infrastructure, financial visibility, and cross-functional execution. Key Responsibilities: • Build and run the company-wide operating cadence, ensuring teams stay aligned and accountable. • Set and manage OKRs and scorecards with the founders, driving consistent follow-through. • Own inventory, forecasting, POs, freight, customs, 3PLs, landed costs, and in-stock levels across US and EU operations. • Own the Shopify ecosystem, including apps, inventory sync, checkout, integrations, and 3PL connections. • Oversee cash, working capital, inventory, unit economics, and operational costs. • Coordinate vendors, payments, legal/compliance, and other operational functions. • Hire, manage, and develop managers while addressing departmental bottlenecks. • Partner closely with founders to turn strategy into consistent execution. • Experience operating within an 8–9 figure DTC/ecommerce business selling physical products. • Proven experience building and running an operating cadence and making OKRs/scorecards stick. • Strong expertise in inventory, forecasting, freight, 3PLs, customs, and landed costs. • Strong financial and business acumen, including cash flow, working capital, and unit economics. • Experience owning or closely managing Shopify as an operating system. • Proven ability to hire, develop, and hold managers accountable. • Highly proactive, hands-on, and comfortable operating independently. • Interest in sports, toys, or games is a plus. • Must overlap with UK mornings and be available during US operations hours several times per week. Success in 90 Days A clear operating cadence is established, OKRs are actively managed, and operations across inventory, Shopify, finance, and logistics have clear ownership and accountability. • Fully remote position with flexibility across UK, Eastern Europe, and LatAm time zones • Competitive compensation, benchmarked to your region and experience level • Opportunity to shape the operating backbone of a fast-growing 8–9 figure DTC brand