ACCOUNT EXPERT (SOUTH AMERICA)

What you’ll do @Omnisend: • Be passionate about customer success and establish themselves as a trusted advisor for Omnisend’s top tier customers • Proactively develop strategies with our merchants to help increase revenue through digital marketing strategies for their managed accounts • Onboard new clients, so they are set up for success. This may include assistance with migrating contacts, guiding them through a warmup process and helping them set up their first campaigns and automations across channels • Be proactive with strategic advice and guidance on a weekly, bi-monthly or monthly cadence and respond to client questions in a timely manner • Provide best practices to ensure clients are achieving their business goals • Regularly review customer dashboards, address any open issues and ensure consistent messaging and appropriate escalation • Keep merchants up to date on product releases and new features • Contribute feedback to Product/Engineering on platform improvements to enhance customer engagement • Conduct QBRs, establish quarterly goals for customers and help achieve them • Document troubleshooting and problem resolution steps We expect that you’ll bring: • 1-2 years of customer success-related experience • An understanding of what the main digital marketing metrics are and what is driving their trends (opens, clicks, conversions) • A proven track record of creative problem-solving for customers • Fluency in English language • Fluency in Spanish language • Experience and comfort discussing business and sales topics with clients during renewal or cancellation conversations • Excellent communication skills via chat, phone, video conference, email and comfortable to use Wechat as communication tool • Strong time management skills and clear sense of ownership and independent working ability • An understanding of (either some or all): Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and Omnisend or other e-commerce and marketing platforms • Experience in e-commerce, SaaS, project management -or- marketing, and advising customers on marketing strategy is a plus! What we offer in return: • Gross salary starting from 1500 EUR/month based on experience + commission depending on individual results • An unlimited learning budget for self-improvement complying with the best interest of Omnisend • Working methods and best practices inspired by the best tech companies in Silicon Valley • Senior colleagues that enable us to have a high-performing, productive environment where your growth will accelerate • Private health insurance • Remote work possibilities • Unlimited access to psychotherapy • A workstation budget • Personalized work anniversary gifts (house cleaning, spas, international flights & more that you choose depending on the year) • Attractive workations and team-led team-building events