ACCOUNT MANAGER - CUSTOMER RETENTION & UPSELLING | REMOTE

Account Manager – Customer Retention & Upselling | Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is hiring an Account Manager to manage existing customer relationships, improve retention, and drive expansion revenue. You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover upsell and cross-sell opportunities based on customer needs. What You’ll Do • Manage a portfolio of existing customer accounts • Conduct regular account reviews and customer check-ins • Build relationships with key stakeholders • Identify renewal risks and proactively resolve concerns • Identify upsell and cross-sell opportunities • Recommend additional products or services based on customer needs • Coordinate internally to resolve customer issues • Maintain accurate account notes, opportunities, and forecasts in the CRM • Achieve retention and expansion revenue targets Requirements • 2+ years of account management, customer success, or sales experience • Strong customer relationship-building skills • Commercial mindset with experience identifying expansion opportunities • Strong communication and problem-solving ability • Experience working with CRM systems • Comfortable managing multiple customer accounts simultaneously • Results-driven and comfortable working against retention and revenue KPIs What Success Looks Like • Strong customer retention and renewal rates • Consistent upsell and cross-sell revenue • Healthy, engaged customer relationships • Early identification of at-risk accounts • Accurate CRM and account forecasting • Consistent achievement of expansion targets Interview Process • Initial Screening Call • Spark Hire Video Interview • Recruiter Interview • Client Interview • Offer & Onboarding Apply Now If you’re strong at building customer relationships, protecting retention, and identifying opportunities to grow existing accounts, apply now and take ownership of customer success and expansion revenue. #AccountManager #AccountManagement #CustomerRetention #Upselling #CrossSelling #CustomerSuccess #B2BSales #RemoteSales #RemoteJobs