LEGAL INTAKE MANAGER - LAW FIRM EXPERIENCE REQUIRED (US/REMOTE)

Paired is a global staffing and recruiting agency that specializes in connecting talented professionals with leading companies worldwide. We are committed to identifying exceptional candidates and providing opportunities for long-term, remote career growth. Our client is seeking an experienced, numbers-driven Legal Intake Manager to lead the daily operations of a virtual client intake department. This person will manage and coach a remote team of intake specialists, oversee the lead pipeline, optimize legal CRM workflows, and ensure every potential client receives a prompt, empathetic, and professional experience. The ideal candidate combines strong people-management skills with a deep understanding of law firm intake, sales conversion, and performance metrics. Key Responsibilities • Lead, coach, and support a remote team of legal intake specialists. • Assist with hiring, onboarding, training, scheduling, and performance management. • Oversee the screening and qualification of prospective clients across multiple legal practice areas. • Ensure time-sensitive and high-priority inquiries are identified and escalated promptly. • Monitor incoming leads from phone calls, web forms, chat, and other channels to ensure fast and consistent follow-up. • Track the intake pipeline and ensure leads are properly documented, nurtured, and moved through each stage. • Review recorded calls, emails, and client communications to maintain high standards of empathy, accuracy, professionalism, and compliance. • Monitor key performance indicators, including conversion rates, response times, follow-up activity, lead quality, and cost per lead. • Prepare and present weekly performance reports and actionable recommendations to leadership. • Manage and optimize workflows, automations, templates, and user processes within Lawmatics. • Personally handle complex inquiries, escalations, high-value opportunities, and sensitive customer service matters. • Collaborate with leadership, attorneys, marketing, and operations teams to improve client acquisition and onboarding processes. • Identify gaps in the intake process and implement strategies to improve efficiency and conversion. • At least 2–3 years of experience managing an intake or sales team within a law firm. • Proven experience leading, training, and motivating remote team members. • Strong understanding of legal intake, lead qualification, client onboarding, and consultation scheduling. • Experience handling intake for family law, criminal defense, immigration, or other consumer-facing legal practice areas is strongly preferred. • Hands-on experience with Lawmatics is highly preferred. • Experience using Clio Manage, VoIP phone systems, Slack, Zoom, and Google Workspace. • Strong analytical skills and confidence working with conversion metrics, response-time data, and performance reports. • Excellent communication, active listening, conflict-resolution, and customer-service skills. • High emotional intelligence and the ability to communicate with prospective clients during stressful or sensitive situations. • Exceptional attention to detail, organization, and follow-through. • Ability to work independently in a fast-paced, fully remote environment. • Professional fluency in English. • Bilingual English and Spanish communication skills are a plus. Benefits • Competitive salary (USD) • Work From Home • Flexible hours