LEAVE OF ABSENCE SPECIALIST (TEMPORARY)

<p><strong>Leave Case Management</strong></p><ul><li>Serve as the primary internal point of contact for teammates, practice leadership, and HR partners regarding leave of absence processes, case status, and next steps.</li><li>Guide teammates and leaders through the process for initiating leave requests with Alliance’s third party leave administrator.</li><li>Own internal leave case coordination from initiation through return to work or case closure, ensuring required actions and follow-up are completed timely.</li><li>Coordinate with the third party leave administrator regarding leave status, outstanding documentation, extensions, anticipated return to work dates, and other case related activity.</li><li>Monitor active and pending leave cases and maintain accurate internal tracking of leave dates, case status, anticipated return to work dates, and outstanding actions.</li><li>Proactively follow up with teammates, practice leadership, HR partners, and the third-party leave administrator when information or action is outstanding.</li><li>Communicate relevant leave status updates and next steps to internal stakeholders while maintaining appropriate confidentiality of employee medical information.</li><li>Coordinate return to work activities, including tracking required documentation, confirming return dates, and communicating identified work restrictions to appropriate stakeholders.</li><li>Identify and escalate complex, sensitive, high-risk, or unusual situations to Benefits or HR leadership as appropriate.</li></ul><p><strong>Workplace Accommodation Support</strong></p><ul><li>Support the workplace accommodation interactive process by coordinating documentation, tracking requests, facilitating communication, and ensuring timely follow-up.</li><li>Serve as a point of contact for teammates regarding the accommodation process, required documentation, and next steps.</li><li>Escalate accommodation requests requiring assessment, determination, or additional review to the appropriate HR Partner.</li></ul><p><strong>Compliance and Multi-State Leave Support</strong></p><ul><li>Maintain working knowledge of federal, state, and local leave and accommodation requirements, including FMLA, ADA, PWFA, applicable state and local leave programs, and Alliance leave policies.</li><li>Stay informed of changes to leave and accommodation requirements and assist with updates to internal procedures, resources, communications, and tracking processes as needed.</li><li>Support consistent administration of leave processes across Alliance practices while recognizing jurisdiction-specific requirements.</li><li>Partner with Benefits and HR leadership to identify situations requiring additional compliance review or guidance.</li></ul><p><strong>Payroll Coordination</strong></p><ul><li>Coordinate with Payroll regarding benefit deductions, premium arrears, employee status changes, and other pay or benefit matters arising during a leave of absence.</li><li>Identify and assist with resolving discrepancies among third-party administrator records, HRIS information, payroll records, benefits information, and employee status.</li><li>Ensure appropriate internal stakeholders receive timely information regarding leave changes that may impact employee pay, benefits, or employment status.</li><li>Review third-party administrator case activity for completeness and alignment with internal records and follow up on discrepancies or outstanding items.</li><li>Escalate vendor service concerns, delayed activity, or recurring case issues to Benefits leadership as appropriate.</li></ul><p><strong>Practice and HR Partnership</strong></p><ul><li>Build strong working relationships with practice leadership, HR Partners, Payroll, or other internal partners.</li><li>Provide responsive and knowledgeable support to practices regarding leave related questions, documentation requirements, case status, and next steps.</li><li>Provide appropriate updates regarding employee leave status, anticipated return dates, restrictions, and outstanding actions while protecting confidential information.</li><li>Communicate complex leave processes in a clear, practical, and teammate-focused manner.</li><li>Provide consistent, empathetic support to teammates navigating leave and accommodation situations.</li></ul><p><strong>Tracking, Reporting, and Process Support</strong></p><ul><li>Maintain accurate leave records within internal tracking tools, HRIS, and applicable vendor systems.</li><li>Routinely review open cases to identify outstanding actions, upcoming return dates, leave exhaustion, documentation follow-up, or other items requiring attention.</li><li>Support leave-related reporting, audits, and data reconciliation to promote accurate and consistent records.</li><li>Recommend and support improvements to internal leave processes, resources, communications, and workflows.</li><li>Assist with leave and accommodation projects and initiatives as assigned</li></ul> <ul><li>2+ years of direct experience supporting leave of absence, disability, and/or workplace accommodation processes.</li><li>Working knowledge of FMLA, ADA, PWFA, state and local leave programs, and employee leave administration.</li><li>Experience supporting or coordinating leave programs within a multi-state organization.</li><li>Experience working with a third-party leave administrator, disability carrier, or similar vendor preferred.</li><li>Demonstrated ability to manage multiple cases, deadlines, and follow-up activities simultaneously in a detail-oriented environment.</li><li>Strong written and verbal communication skills with the ability to explain processes clearly and professionally.</li><li>Ability to develop effective working relationships across multiple levels and functions of an organization.</li><li>Ability to handle confidential and sensitive employee and medical information appropriately.</li><li>Strong problem-solving skills and ability to recognize when an issue requires escalation.</li><li>Proficiency with Microsoft Office applications.</li><li>Experience with ADP Workforce Now or a comparable HRIS platform.</li></ul> <p><strong>WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.</strong></p><p><strong>Company Policy &amp; Federal &amp; State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin</strong></p><p>For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit&#xa0;<a href="https://allianceanimal.com/additionaljobdescriptiondetails/.%22" rel="noopener noreferrer" target="_blank">https://allianceanimal.com/additionaljobdescriptiondetails/</a></p>