DESTINATION SUPPORT ADVISOR
hopesglobalgetaways
Full-timemid
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Job description
Position Summary
We are growing our remote team and seeking motivated individuals who enjoy researching destinations, assisting customers, and keeping important details organized. As a Destination Support Advisor, you will help clients explore vacation possibilities and provide support as they move from initial ideas to completed arrangements.
This opportunity is open to applicants from a variety of professional backgrounds. Previous travel-industry experience is not required. Training, supplier education, and ongoing resources are provided to help you build your knowledge and confidence.
Key Responsibilities
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Communicate with clients to understand destination interests, travel dates, vacation preferences, and budget considerations
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Research hotels, resorts, cruises, transportation, tours, excursions, attractions, and vacation packages
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Identify options that match each traveler's priorities and requested experiences
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Provide helpful destination and service information to assist clients with their selections
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Support the coordination of lodging, transportation, activities, and other requested arrangements
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Work with approved supplier resources and reservation platforms
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Organize confirmations, schedules, itinerary details, and applicable travel information
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Monitor upcoming deadlines and follow up on information needed to finalize arrangements
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Keep clients informed as reservations are completed or updated
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Assist with routine modifications, cancellations, and special requests
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Review names, dates, and booking information to help ensure accuracy
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Maintain organized client records and reservation notes
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Continue expanding destination and supplier knowledge through ongoing education
What We Provide
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100% remote opportunity within eligible regions
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Flexible part-time and full-time scheduling
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Beginner-friendly onboarding and training
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No previous professional travel experience required
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Ongoing team guidance and support
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Supplier and destination education
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Access to approved research and planning resources
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Opportunities to develop customer service, research, and coordination skills
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Professional development and growth opportunities
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Performance-based incentives and recognition
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Qualifying travel discounts and industry-related benefits
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Supportive virtual team environment
Qualifications
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Strong written and verbal communication skills
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Professional and customer-focused approach
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Good listening and interpersonal abilities
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Strong organization and attention to detail
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Ability to manage multiple client requests and priorities
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Comfortable researching destinations and comparing options online
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Willingness to learn reservation platforms and digital tools
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Resourceful and adaptable when availability or plans change
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Dependable follow-through and effective time management
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Self-motivated and comfortable working independently
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Basic computer proficiency and reliable internet access
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Must be at least 18 years of age
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Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved regions