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EXPERIENCE COORDINATION SPECIALIST

hopesglobalgetaways
Full-timemid
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Job description

About the Opportunity We are expanding our remote team and seeking motivated individuals who enjoy bringing details together, assisting customers, and creating smooth vacation-planning experiences. As an Experience Coordination Specialist, you will help clients move from an initial getaway idea to organized arrangements by researching options, coordinating requested services, and providing dependable follow-up. This is a beginner-friendly opportunity with no previous travel-industry experience required. Training, supplier resources, and continued learning opportunities are provided. What You'll Be Responsible For • Gather information about each client's vacation goals, dates, destination interests, preferences, and budget • Explore accommodations, resorts, cruises, transportation, tours, excursions, activities, and vacation packages • Evaluate available choices and match suitable options with individual traveler requests • Help clients understand available services and make informed planning decisions • Coordinate selected accommodations, transportation, activities, and other vacation components • Utilize approved supplier platforms and company resources when organizing arrangements • Compile reservation information into clear confirmations, schedules, and itinerary details • Monitor planning requirements, deadlines, and outstanding information • Maintain communication with clients and provide updates as arrangements progress • Help address routine reservation changes, scheduling adjustments, cancellations, and special requests • Review names, dates, and booking details to help identify potential errors • Maintain accurate records of client requests, communications, and active arrangements • Expand your knowledge through ongoing supplier and destination education What This Opportunity Includes • Fully remote opportunity within eligible regions • Flexible part-time and full-time scheduling • Structured onboarding and training for beginners • No previous professional travel experience required • Continued team guidance and support • Supplier training and destination education • Access to approved research and coordination resources • Opportunities to strengthen communication, customer service, research, and planning skills • Professional development and potential growth opportunities • Performance-based incentives and recognition opportunities • Qualifying travel discounts and industry-related benefits • Supportive virtual team environment What We're Looking For • Strong written and verbal communication abilities • Professional and service-oriented approach • Effective listening and interpersonal skills • Strong organizational and prioritization abilities • Careful attention to dates, details, and documentation • Ability to manage several client requests and planning tasks • Comfortable conducting online research and comparing information • Willingness to learn supplier platforms and digital systems • Adaptable when schedules, availability, or client preferences change • Resourceful approach to everyday questions and challenges • Dependable follow-through and good time-management habits • Ability to remain productive while working independently • Basic computer proficiency and reliable internet access • Must be at least 18 years of age • Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved countries