EXPERIENCE COORDINATION SPECIALIST
hopesglobalgetaways
Full-timemid
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Job description
About the Opportunity
We are expanding our remote team and seeking motivated individuals who enjoy bringing details together, assisting customers, and creating smooth vacation-planning experiences. As an Experience Coordination Specialist, you will help clients move from an initial getaway idea to organized arrangements by researching options, coordinating requested services, and providing dependable follow-up.
This is a beginner-friendly opportunity with no previous travel-industry experience required. Training, supplier resources, and continued learning opportunities are provided.
What You'll Be Responsible For
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Gather information about each client's vacation goals, dates, destination interests, preferences, and budget
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Explore accommodations, resorts, cruises, transportation, tours, excursions, activities, and vacation packages
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Evaluate available choices and match suitable options with individual traveler requests
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Help clients understand available services and make informed planning decisions
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Coordinate selected accommodations, transportation, activities, and other vacation components
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Utilize approved supplier platforms and company resources when organizing arrangements
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Compile reservation information into clear confirmations, schedules, and itinerary details
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Monitor planning requirements, deadlines, and outstanding information
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Maintain communication with clients and provide updates as arrangements progress
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Help address routine reservation changes, scheduling adjustments, cancellations, and special requests
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Review names, dates, and booking details to help identify potential errors
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Maintain accurate records of client requests, communications, and active arrangements
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Expand your knowledge through ongoing supplier and destination education
What This Opportunity Includes
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Fully remote opportunity within eligible regions
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Flexible part-time and full-time scheduling
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Structured onboarding and training for beginners
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No previous professional travel experience required
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Continued team guidance and support
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Supplier training and destination education
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Access to approved research and coordination resources
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Opportunities to strengthen communication, customer service, research, and planning skills
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Professional development and potential growth opportunities
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Performance-based incentives and recognition opportunities
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Qualifying travel discounts and industry-related benefits
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Supportive virtual team environment
What We're Looking For
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Strong written and verbal communication abilities
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Professional and service-oriented approach
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Effective listening and interpersonal skills
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Strong organizational and prioritization abilities
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Careful attention to dates, details, and documentation
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Ability to manage several client requests and planning tasks
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Comfortable conducting online research and comparing information
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Willingness to learn supplier platforms and digital systems
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Adaptable when schedules, availability, or client preferences change
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Resourceful approach to everyday questions and challenges
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Dependable follow-through and good time-management habits
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Ability to remain productive while working independently
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Basic computer proficiency and reliable internet access
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Must be at least 18 years of age
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Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved countries