DANISH SPEAKING CUSTOMER SERVICE REPRESENTATIVE

Position: Customer Service Representative Location: Braga, Portugal Work model: Remote Employment type: fixed term (6 months) with possibility of extension / permanent contract DUTIES AND RESPONSIBILITIES: • Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems • Foster positive relationships by delivering prompt and courteous support • Support customer satisfaction and long-term engagement by ensuring effective resolution of issues • Maintain a professional and empathetic approach in all customer interactions • Work collaboratively with colleagues and leadership to achieve team objectives • Share insights on recurring challenges and suggest opportunities for process or service improvements. REQUIREMENTS: • Native / fluent in Danish both verbal and written. Fluent in English (minimum B2 level) • Previous experience in customer service would be advantagous • Strong verbal and written communication skills across various platforms (phone, email, chat, social media) • Basic understanding of customer service principles and the ability to follow standard procedures • Ability to handle technical inquiries and troubleshoot common issues with guidance • Ability to quickly learn new softwares and technologies • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment • Organized, detail-oriented, and able to manage multiple tasks simultaneously • Willingness to learn and adapt in a fast-paced or evolving support environment. OFFER: • Opportunity to work with a leading global travel & tourism brand • Competitive salary with performance-based incentives • Professional growth opportunities within the BPO industry • Collaborative and supportive work environment • Access to exclusive travel perks and discounts • And many more!