ITALIAN-SPEAKING CUSTOMER SERVICE ADVISOR

Position: Customer Service Advisor Location: Porto, Portugal Work model: on site Employment type: permanent contract Salary 1,000 EUR per month (x14 salaries) + Complexity bonus of €250 DUTIES AND RESPONSIBILITIES: • Provide customer support via phone, email, live chat and social media channels • Assist merchants with enquiries related to products, services and payment solutions • Resolve customer issues efficiently while delivering an excellent customer experience • Support merchants throughout their onboarding and product usage journey • Identify opportunities to improve customer satisfaction and internal processes • Collaborate closely with Sales, Marketing and other internal departments to resolve customer enquiries • Maintain accurate customer records and document all interactions in internal systems • Meet quality, productivity and service level targets. REQUIREMENTS: • Native or fluent French , both written and spoken (C2) • Good command of English (minimum B2) • Previous experience in a contact centre or customer service role is preferred • Comfortable using smartphones, tablets, computers and digital applications • Strong communication and interpersonal skills • Customer-focused with a professional and solution-oriented mindset • Curious, proactive and persistent when resolving customer issues • Well organised and able to remain calm under pressure • Ability to work effectively within a team in a fast-paced environment • Available to work rotational shifts, including weekends. OFFER: • Opportunity to work with a leading global travel & tourism brand • Professional growth opportunities within the BPO industry • Collaborative and supportive work environment • Access to exclusive travel perks and discounts • And many more!