AI/ML ENGINEER II

<p><b>What You&#39;ll Do</b></p><ul><li><p>Embed with customers (onsite or remote) to deeply understand their technical stack, data structures, and business workflows</p></li><li><p>Design, build, and deploy custom solutions, integrations, and workflows on top of our platform to solve high-value customer problems</p></li><li><p>Write production-quality code - APIs, data pipelines, scripts, internal tools - tailored to each customer&#39;s environment</p></li><li><p>Act as the technical bridge between customers and the core product/engineering team, translating field learnings into product requirements and roadmap input</p></li><li><p>Rapidly prototype solutions during discovery, then harden them into scalable, maintainable systems</p></li><li><p>Debug and resolve complex technical issues across the customer&#39;s infrastructure and our own platform</p></li><li><p>Partner with sales and customer success teams during pre-sales technical evaluations, POCs, and pilots</p></li><li><p>Identify patterns across customer engagements that reveal opportunities for new product features or platform capabilities</p></li><li><p>Travel to customer sites as needed (varies by role/region)</p></li></ul><p></p><p><b>What We&#39;re Looking For</b></p><ul><li><p>4&#43; years of experience as a software engineer, solutions engineer, or similar hands-on technical role</p></li><li><p>Strong coding ability in at least one modern language (Python, TypeScript/JavaScript, Go, Java, etc.) and comfort working across the stack</p></li><li><p>Experience with databases, APIs, and data integration/ETL patterns</p></li><li><p>Demonstrated ability to work independently in ambiguous, fast-changing environments with limited specs</p></li><li><p>Strong communication skills - able to explain technical tradeoffs to both engineers and business stakeholders</p></li><li><p>Customer-facing experience or a strong desire to work directly with customers, not just behind a ticket queue</p></li><li><p>A builder&#39;s mindset: comfortable going from whiteboard to working prototype to production system</p></li><li><p>Willingness to travel (typically 20–50%, depending on team and customer base)</p></li></ul><p></p><p><b>Nice to Have</b></p><ul><li><p>Experience with cloud infrastructure (AWS/GCP/Azure) and containerization (Docker/Kubernetes)</p></li><li><p>Background in a regulated or complex enterprise environment (finance, healthcare, government, logistics)</p></li><li><p>Prior experience at a startup in a customer-facing technical role</p></li><li><p>Familiarity with our specific domain (e.g., data infra, AI/ML, security)</p></li></ul><p></p><p><b>Why This Role Is Different</b></p><ul><li><p>FDEs get unusually direct exposure to real customer problems and unusually direct influence on product direction. If you like the idea of shipping code that a customer uses within days - not quarters - and want your engineering work to be tightly coupled to business impact, this role is built for that.</p></li></ul>