MANAGER, SALES OPERATIONS

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">At Alamar, we are passionate about enabling our customers to make scientific discoveries that translate into clinical outcomes and benefit patients. Our team is growing quickly as we develop innovative approaches to measure critical protein biomarkers from liquid samples that can enable the earliest possible detection of disease. We believe the next frontier in biology is enabled by measuring proteins at higher sensitivity in highly multiplexed assays at the push of a button, which is something only Alamar can do. As we build our team, we seek collaborative, driven, intellectually curious people committed to solving complex challenges. Our culture rewards accountability and cross functional teamwork because we believe this enables the kind of breakthrough thinking that will accelerate our mission.</span></p></div><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">This role owns execution across the core sales operations disciplines including, territory and comp administration, forecasting process support, KPI reporting, Salesforce enhancement coordination and revenue operations. </span><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">This is a hands-on execution role, turning strategic decisions and roadmaps into clean, reliable, repeatable operational execution. This is a remote role. </span></p> <h2><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Responsibilities</strong></span></h2> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Territory, Quota &amp; Compensation Administration</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Execute territory carve builds and scenario modeling from approved criteria and data sources</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Field and resolve rep-level compensation questions and disputes; escalate plan design questions or exceptions affecting take-home pay</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Maintain plan documentation and quota records as the single source of truth</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Salesforce Enhancement Coordination &amp; CRM Data Governance</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Scope and prioritize smaller-scale Salesforce enhancement requests from sales and commercial teams; write clear requirements for development</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Test and roll out approved changes to the sales team, including training and adoption follow-up</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own ongoing CRM data hygiene: deduplication, account/entity mapping, and pipeline data integrity monitoring</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Maintain and enforce a sales process documentation playbook (stage definitions, pipeline classification rules, exclusion criteria) as the org's reference standard</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Sales Training &amp; Pipeline Hygiene</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Train the sales team on Salesforce process and mechanics (data entry standards, stage progression, required fields), tied to the process documentation playbook</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Train the sales team on forecasting process and mechanics: submission cadence, what's expected each cycle, and how updates flow into the model</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own pipeline hygiene monitoring: identify stale, incomplete, or misclassified opportunities and drive resolution directly with reps and managers</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Forecasting Process Support</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Support the forecasting cadence: help facilitate bottom up forecast process, including territory level flux analysis and key drivers. Assist with region and global level reviews and exec readouts</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Performance &amp; KPI Reporting</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and maintain recurring KPI dashboards and scorecards: quota attainment, pipeline coverage, pull-through, rep and territory performance</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Deliver a consistent reporting cadence to sales leadership</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monitor key KPIs at territory level, identifying variances and driving awareness to regional sales leaders</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Track discounting trends and flag exceptions or patterns worth leadership attention</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Regional Sales Support</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner with local teams on process adoption and operational issue resolution</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Order &amp; Backlog Management </strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Coordinate with Manufacturing, Logistics, and Finance to resolve order issues and keep backlog status current and accurate in Salesforce</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and manage tooling, including AI-supported tracking and status communication, to monitor order health across the backlog and proactively flag delays or issues</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Revenue Reconciliation &amp; Contract Tracking</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own recurring reconciliation of Salesforce bookings/revenue data against Finance records; resolve and document discrepancies</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Coordinate renewal and service contract tracking (services and warranty) to prevent lapses</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Team Onboarding &amp; Systems Provisioning</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Manage new sales hire setup: Salesforce access, forecasting tools, and territory assignment, as the team scales through planned headcount growth</span></li> </ul> <h2><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Qualifications</strong></span></h2> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">5-8 years in sales operations, revenue operations, or a related commercial function, ideally in B2B life sciences, medical device, diagnostics, or complex technical sales</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong Salesforce power-user proficiency (reports, dashboards, list views)</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Advanced Excel skills; comfort building and maintaining structured, auditable models</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience with sales compensation administration (calculation, plan communication, dispute resolution)</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong cross-functional and cross-regional communication skills; comfortable partnering with sales leaders across AMR, EMEA, and APAC</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">High accuracy bar</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Comfortable operating in a scaling, still-forming environment. Process gaps are normal and this person builds structure rather than waiting for it</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Interest and some fluency in applying automation or AI tools to streamline recurring operational workflows (order tracking, status communication, reporting)</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">The base salary range for this full-time position is $150,000 - $175,000 + bonus + equity + benefits. Our salary ranges are determined by work location, job-related skills, experience, and relevant education or training. The ranges displayed on each job posting reflect the minimum and maximum target for new hire salaries but are subject to change if the leveling of the role is adjusted. Your recruiter can share more about the specific salary range during the hiring process. </span></p><div class="content-conclusion"><p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;" data-olk-copy-source="MessageBody">Please Note - We participate in E-Verify to confirm authorization to work in the United States.</span></p></div>