DUTCH CUSTOMER SUPPORT IN GREECE | TRAVEL INDUSTRY & PERMANENT CONTRACT

Start Your Career as a Travel Customer Agent! Do you have a passion for travel and a strong desire to help others? Join our international team and help create smooth, positive experiences for travelers worldwide. If you enjoy problem-solving, communicating with people from different cultures, and working in a dynamic environment, this could be the perfect opportunity for you. Role Overview: As a Travel Customer Agent , you’ll support customers throughout their entire travel journey. You’ll handle bookings, answer travel-related questions, and resolve issues through chat, email, and other digital channels, making sure every customer receives efficient and reliable assistance. Key Responsibilities: • Provide friendly, professional, and timely support through chat, email, and other digital channels. • Assist customers with booking, changing, or cancelling flights, hotels, transportation, and other travel services. • Provide clear and accurate information about itineraries, travel policies, baggage, refunds, and other travel-related topics. • Support customers with payment issues, account-related requests, and loyalty programs. • Handle travel disruptions such as delays, cancellations, and missed connections, escalating complex cases when necessary. • Accurately record customer interactions and resolutions in internal systems. • Work closely with internal teams and external travel partners to find effective solutions. • Achieve targets related to customer satisfaction, service quality, productivity, and response times. • Keep up to date with travel products, destinations, company policies, industry developments, and new digital tools through ongoing training. Requirements: • Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level) • Eligibility: EU citizenship or valid Greek residency card • Skills: Strong analytical, creative, and communication abilities • Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Benefits: • Competitive Salary : Based on your experience and skills • Performance Bonuses : Rewards for outstanding service • Comprehensive Insurance : Health and life coverage for your well-being • Meal Allowance : Support for daily meals • Permanent Contract : Enjoy long-term job security with a stable employment contract • Remote Work: Enjoy the flexibility of working from home Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!