A/R FOLLOW-UP MANAGER - EXPERT

About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: A/R Follow-up Manager Type: Contract Compensation: $75/hour Location: Remote Role Responsibilities • Lead A/R follow-up operations across commercial, Medicare, Medicaid, and managed care payers. Ensure timely resolution of outstanding claims. • Evaluate AI-generated A/R follow-up recommendations , claim status inquiry outputs, and payer correspondence drafts for accuracy and effectiveness. • Manage claim status follow-up workflows including electronic claim status inquiries (276/277 EDI) , payer portal follow-up, and phone-based resolution. • Prioritize A/R queues by aging bucket, payer, and dollar value to maximize revenue recovery. • Identify and resolve claim payment discrepancies, payer processing errors, and underpayments. • Annotate AI outputs and provide structured feedback to support AI training datasets . Qualifications Must-Have • 5+ years of experience in A/R follow-up , payer collections, or revenue cycle operations, with at least 2 years in a management role. • Deep knowledge of claim status follow-up workflows, EDI 276/277 transactions , and payer-specific collections processes. • Strong understanding of Medicare, Medicaid, and commercial payer claims processing and payment timelines. • Experience prioritizing and managing high-volume A/R queues across multiple payers. • Proficiency with billing systems and A/R management platforms . • Exceptional written and verbal English communication skills. • High attention to detail with the ability to identify payment errors and discrepancies in AI-generated A/R content . Preferred • CRCR , CPC , or CHFP certification. • Experience with RCM technology platforms featuring automated A/R follow-up capabilities. • Background in multi-payer follow-up operations in hospital or physician group settings. • Familiarity with AI tools and comfort evaluating AI-generated A/R follow-up content . • Experience developing A/R reduction action plans and presenting performance to leadership. Application Process (Takes 20–30 mins to complete) • Upload resume • AI interview based on your resume • Submit form Resources & Support • For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome • For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.