CLIENT SUCCESS MANAGER

Accountabilities: • Serve as the primary point of contact for hematology and oncology practices following onboarding, developing trusted and lasting provider relationships. • Lead proactive, data-informed engagement across a national portfolio of practices to increase provider activation, adoption, and utilization of available services. • Segment and prioritize practices based on opportunity, potential impact, practice characteristics, geographic factors, and patient population needs. • Coordinate with medical science, clinical operations, marketing, sales enablement, and patient and provider services teams to deliver a consistent and effective provider experience. • Partner with business leaders and sales strategists to identify high-value engagement opportunities and maximize strategic touchpoints. • Lead virtual and occasional in-person presentations for providers and care teams, facilitating implementation discussions and supporting integration of services into existing workflows. • Deliver a high-quality client experience that builds trust, strengthens satisfaction, and supports long-term partner success. • Capture and communicate provider needs, feedback, and insights to internal stakeholders to inform program improvements and broader organizational strategy. • Maintain accurate and timely account information, engagement activity, and documentation in Salesforce and other relevant platforms. • Use dashboards, engagement data, reporting tools, and performance metrics to prioritize outreach, evaluate results, and identify emerging trends. • Translate data into actionable recommendations and communicate insights to internal leaders and cross-functional stakeholders. • Support adoption of new processes, tools, resources, and engagement approaches designed to improve effectiveness and operational efficiency. • Lead implementation of program initiatives within assigned accounts in collaboration with internal partners. • Contribute to the continuous improvement of the engagement model by identifying best practices, optimizing processes, and developing scalable solutions. • Balance high-volume day-to-day account management with longer-term strategic priorities and measurable business and customer outcomes. Requirements: • Bachelor’s degree and at least 6 years of experience in healthcare-focused customer success, account management, relationship management, or a closely related field. • Strong understanding of healthcare systems and provider workflows, preferably within oncology, hematology, bone marrow transplantation, or cellular therapy. • Demonstrated success managing high-volume account portfolios and developing strategic relationships with healthcare professionals. • Experience engaging and influencing stakeholders across different levels of healthcare organizations. • Proficiency with CRM platforms such as Salesforce and data visualization or reporting platforms such as Looker. • Strong analytical capabilities, with the ability to interpret engagement and performance data and translate insights into practical actions. • Excellent communication, presentation, relationship-building, and influencing skills. • Ability to influence without direct authority and coordinate effectively across cross-functional teams. • Strong change management skills and the ability to navigate ambiguity while maintaining momentum and accountability. • Ability to balance responsive day-to-day customer support with long-term strategic objectives. • Comfortable presenting to both external healthcare providers and internal leadership audiences. • Highly independent, organized, adaptable, and proactive, with the ability to manage competing priorities across a large portfolio. • Willingness and ability to learn and adopt new engagement technologies, tools, and processes. • Experience in the bone marrow transplant or cellular therapy space is preferred. • Clinical or practice-facing experience focused on customer or provider engagement is an advantage. • Experience with account segmentation, high-volume portfolio prioritization, or scalable engagement models is a plus. Benefits: • Opportunity to contribute to initiatives designed to improve patient access to transplant consultation and care. • National scope with responsibility for a diverse portfolio of healthcare practices and provider relationships. • High level of autonomy and ownership over account strategy, engagement priorities, and measurable outcomes. • Opportunity to collaborate with medical, clinical, marketing, sales enablement, and patient and provider services professionals. • Exposure to healthcare customer success, change management, data-driven engagement, and scalable provider engagement strategies. • Opportunity to influence program development and contribute to continuous improvement initiatives. • Combination of remote engagement and occasional in-person provider interactions. • Meaningful opportunity to support healthcare providers and improve patient pathways toward transplant evaluation and care. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1