#130515 - SALESFORCE DEVELOPER

<p><strong>Key Responsibilities</strong></p><ul><li>Develop, enhance, and maintain Salesforce solutions using Apex, Lightning Web Components (LWC), and Salesforce Flows.</li><li>Support production Salesforce Service Cloud applications and operational workflows.</li><li>Build and maintain case management and omnichannel support capabilities.</li><li>Develop and troubleshoot routing, orchestration, workflow automation, and case-assignment functionality.</li><li>Support AI-assisted case summarization, agent-assist capabilities, and other AI-enabled Salesforce workflows.</li><li>Contribute to communications and workflow automation capabilities supporting customer support operations.</li><li>Design, develop, and maintain integrations between Salesforce and external systems or data platforms.</li><li>Support Salesforce-to-data-platform integrations, including Salesforce-to-Snowflake integrations where applicable.</li><li>Monitor production platform health, alerts, operational KPIs, and active incidents.</li><li>Triage and investigate production issues involving Salesforce workflows, routing, integrations, and automation.</li><li>Take ownership of operational incidents through investigation, resolution, follow-up, and documentation.</li><li>Participate in structured production-support and operational-review processes.</li><li>Document technical findings, incidents, troubleshooting results, and operational knowledge.</li></ul> <p><strong>Must-Have Skills</strong></p><ul><li>Hands-on Salesforce development experience.</li><li>Apex development experience.</li><li>Lightning Web Components (LWC) experience.</li><li>Salesforce Flows experience.</li><li>Salesforce Service Cloud experience.</li><li>Production Salesforce support and troubleshooting experience.</li><li>Experience owning or resolving operational and production incidents.</li><li>Monitoring and incident management experience.</li><li>Salesforce integration experience.</li><li>Salesforce Omnichannel experience.</li><li>Enterprise experience strongly preferred.</li></ul><p><strong>Nice-to-Have Skills</strong></p><ul><li>Experience with Salesforce data integrations involving platforms such as Snowflake.</li><li>Salesforce-to-Snowflake integration experience.</li><li>Deeper Salesforce Omnichannel and case management experience.</li><li>Experience designing reusable Salesforce automation patterns.</li><li>Routing and orchestration experience.</li><li>Experience participating in structured operational support or production-support rotations.</li><li>Experience with observability or monitoring platforms.</li><li>AI or agentic Salesforce experience.</li><li>Experience developing AI-assisted or agent-assist workflows within Salesforce environments.</li></ul><p><strong>Required Tools &amp; Platforms</strong></p><ul><li>Salesforce Service Cloud.</li><li>Apex.</li><li>Lightning Web Components (LWC).</li><li>Salesforce Flows.</li><li>Salesforce Omnichannel.</li><li>Salesforce integration capabilities and APIs.</li></ul><p><strong>Location, Time &amp; Engagement</strong></p><ul><li>Remote contract engagement.</li><li>Candidates must be located in LATAM.</li><li>100% allocation, approximately 40 hours per week.</li><li>Must be available to work full U.S. Central Time hours (CDT, UTC-5).</li><li>Engagement is currently scheduled through March 31, 2027.</li></ul>