INSTITUTIONAL CLIENT SERVICES (LATAM - 12 MONTH CONTRACT)

Responsibilities *Please note, this is a 12 month contract role • Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels • Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API • Being the first line support for all account and system related issuesServe as the representative of VIP customers to internal teams including account, finance, risk and products • Collect customer feedback and manage projects to realise the product change requirements • Provide system and product updates to customers to ensure they are aware of all the major changes in time Requirements • Minimum of 3 years of relevant experience in a client/trading desk support role in financial services • Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes • Playing a client manager role and able to support client’s growth and business developmentUnderstanding of crypto derivative trading products • Outstanding problem solving skills with the ability to resolve issues under high pressure • Excellent communication skills to facilitate cross departmental communication • Able to participate in an on-call rotation, as required by the business • English is mandatory to coordinate with overseas partners and stakeholders • Hands-on experience in API trading is a strong plus • Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus • Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures