GERMAN SPEAKING CUSTOMER SERVICE ADVISOR

Position: Customer Care Consultant Location: Remote/Hybrid possible after training period On-site Bucharest, Romania Employment type: Full-time Remuneration: Base salary + bonuses DUTIES AND RESPONSIBILITIES: • Handle inbound customer requests via phone and email • Support clients with account-related enquiries, transactions, balances and service usage • Investigate and resolve operational and customer-related issues • Provide accurate information and appropriate solutions within agreed service standards • Maintain accurate customer and case documentation in internal systems • Work with multiple internal systems and tools to manage customer requests • Collaborate with internal departments to support effective resolution of complex cases • Ensure professional and customer-focused communication throughout each interaction • Work in line with SLA, quality and operational requirements. REQUIREMENTS: • German language proficiency at C1/C2 level + English C1 level • Previous customer service experience is preferred • Strong verbal and written communication skills • Good problem-solving and analytical abilities • Comfortable working with multiple systems and tools • Strong organisational skills and attention to detail • CRM experience is considered an advantage • Ability to work effectively in a dynamic international environment • Legal right to work in Romania • Preferably based in Bucharest or willing to relocate. OFFER: • Excellent remuneration package based on experience, skills and performance • Guidance and tools to reach your full potential • Relocation support for international candidates (coming outside of Romania) • Sign-on bonus for new joiners • Rewarding performance bonus structure • Meal allowance • Medical Subscription • Wellbeing programs • And many others!