GERMAN SPEAKING CUSTOMER SERVICE ADVISORS

Position: Customer Service Representative Location: Remote; Varna, Bulgaria Work model: Remote Employment type: Full-time Remuneration: Base salary + bonuses. DUTIES AND RESPONSIBILITIES: • Provide professional customer service to German-speaking customers via voice and email • Handle customer enquiries and resolve technical and billing-related issues • Record all customer interactions accurately in the relevant systems • Manage product complaints and collect all necessary information for resolution • Ensure customer issues are handled efficiently and within the required processes • Escalate product safety or regulatory concerns through the defined channels • Follow established quality standards, consumer safety requirements and GDPR procedures • Maintain up-to-date knowledge of products and services • Act as a professional brand ambassador during customer interactions • Identify and include appropriate sales and cross-sell opportunities during customer interactions • Share recurring customer issues and insights to support continuous improvement. REQUIREMENTS: • German language proficiency at C1 level and English language proficiency at B1 level • Previous customer service experience is preferred but not required • Customer service, technical support or call centre experience is an advantage • Strong communication and problem-solving skills • Ability to handle complaints professionally • Good troubleshooting skills and technical understanding • Comfortable working with customer service systems and processes • Strong attention to detail when documenting customer interactions • Ability to work independently and follow established procedures • EU citizenship or appropriate eligibility to work in Bulgaria. BENEFITS: • Excellent remuneration package based on experience, skills and performance • Be part of a dynamic and creative team with positive and friendly atmosphere • Guidance and tools to reach career full potential • Performance bonus • Sales bonus with no monthly limit • Signing bonus • Monthly meal allowance depending on days worked • Health insurance through Generali • Multisport and/or Coolfit cards • Access to a learning platform • Remote working model after onboarding requirements • Relocation support for eligible EU candidates • Monthly accommodation allowance for 3 months • Flight, bus or train transportation support for relocation • And many others!!!