BUSINESS ANALYST -REMOTE – TELECOM

<p>We are seeking a results-driven and analytical&#xa0;<strong>Business Analyst</strong>&#xa0;to join our team in a&#xa0;<strong>fully remote</strong>&#xa0;capacity. This role is critical in supporting our mission as a&#xa0;<strong>leading Telecom and Managed Services Provider</strong>, ensuring that business needs are accurately translated into technical solutions that enhance operational performance and customer satisfaction.</p><p>The successful candidate will collaborate closely with stakeholders across the organization and report directly to the&#xa0;<strong>SVP of IT</strong>, playing a key role in requirements gathering, process improvement, and solution delivery.</p><p><strong>Key Responsibilities:</strong></p><p><strong>Requirements Gathering, Analysis &amp; Optimization:</strong></p><ul><li>Facilitate meetings and workshops with internal stakeholders to capture business requirements.</li><li>Translate business needs into clear, well-documented&#xa0;<strong>functional specifications</strong>, and obtain stakeholder sign-off.</li><li>Evaluate the feasibility and technical implications of business requirements.</li><li>Convert functional requirements into&#xa0;<strong>technical documentation</strong>&#xa0;and support the development team in understanding and delivering the solution.</li></ul><p><strong>Business Process Understanding &amp; Improvement:</strong></p><ul><li>Analyze current business processes to identify pain points, inefficiencies, and redundancies.</li><li>Design or recommend&#xa0;<strong>optimized process flows</strong>&#xa0;that align with business goals and industry best practices.</li></ul><p><strong>Data Analysis:</strong></p><ul><li>Conduct in-depth data analysis to determine transformation requirements and support business objectives.</li><li>Develop reports, dashboards, or presentations to communicate insights effectively to stakeholders.</li></ul><p><strong>Solution Design &amp; Delivery Support:</strong></p><ul><li>Collaborate with IT teams to design solutions that address business requirements effectively and sustainably.</li><li>Perform&#xa0;<strong>high-level functional testing</strong>&#xa0;to ensure solutions meet specifications before User Acceptance Testing (UAT).</li><li>Support business users during UAT and ensure smooth transition to production.</li></ul><p><strong>Stakeholder Communication &amp; Project Support:</strong></p><ul><li>Act as a&#xa0;<strong>bridge between business and technical teams</strong>, ensuring alignment and mutual understanding.</li><li>Manage stakeholder expectations and maintain transparency on project scope, changes, and progress.</li><li>Assist Project Managers in planning, timeline management, and ensuring timely delivery of project milestones.</li></ul> <ul><li>Bachelor’s degree in Business, Computer Science, Information Systems, or a related field.</li><li>3–5+ years of experience as a Business Analyst, preferably within the&#xa0;<strong>Telecom or Managed Services</strong>&#xa0;industry.</li><li>Strong analytical, problem-solving, and process improvement skills.</li><li>Excellent communication and documentation abilities.</li><li>Proven experience working with remote teams and cross-functional stakeholders.</li><li>Proficiency in tools such as Excel, PowerPoint, Visio, JIRA, Confluence, or equivalent.</li><li>Knowledge of SQL or similar data querying tools is a plus.</li><li>Familiarity with SDLC, Agile, or Waterfall methodologies.</li></ul><p><strong>Preferred Attributes:</strong></p><ul><li>Experience in Telecom, ISP, or Managed Service Provider environments.</li><li>Comfortable working across time zones and remote collaboration platforms.</li><li>Highly organized, with the ability to manage multiple initiatives simultaneously.</li><li>Strong interpersonal and negotiation skills.</li></ul> <p>&#xa0;</p><p>&#xa0;</p>