EDUCATION & ENABLEMENT SPECIALIST - PROCESS SERVERS

<p><strong>About ABC Legal Services:</strong></p> <p>ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. </p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">About the Role</span></span></strong><span data-ccp-props="{"335559738":320,"335559739":140}"> </span></p> <p><span data-contrast="none">ABC Legal Services is looking for a<strong> Remote Education &amp; Enablement Specialist - Process Servers </strong>to own how we train, inform, and support our nationwide network of independent process servers. This role is one of the most direct ways our company shows up for the field: through onboarding, the knowledge base, release communications, and the internal briefings that keep our support teams ready to help.</span><span data-ccp-props="{"335559739":160}"> </span></p> <p><span data-contrast="none">You'll sit within our Process Server Experience team, reporting to the Manager of Process Server Engagement &amp; Retention. While that manager owns the broader engagement and retention strategy, this role owns the execution of a critical piece of it: what process servers are taught, what they're told, and whether they feel informed and supported at every step.</span><span data-ccp-props="{"335559739":160}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">What You'll Own</span></span></strong><span data-ccp-props="{"335559738":320,"335559739":140}"> </span></p> <p><strong><span data-contrast="none">Education &amp; Performance Support</span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Audit existing training and onboarding content to identify what's actually moving behavior versus content that exists for its own sake.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Own the onboarding experience end-to-end, designing for independent contractors who need short, accessible formats that work between jobs, not long documents that assume a captive audience.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Decide when to build a resource in-house, escalate a fix to the product team, or contract it out, whether that's a two-minute video or a full e-learning module.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Measure whether education efforts are working using support ticket trends, survey feedback, and performance signals.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <p><strong><span data-contrast="none">Knowledge Base &amp; Content Quality</span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Own the accuracy, structure, and freshness of all process-server-facing resources, in partnership with our Support team.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="none">Manage content as one coherent experience regardless of where it originated, whether sourced from Support, contracted, or built in-house.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="none">Build workflows that catch content gaps before they turn into support tickets.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <p><strong><span data-contrast="none">Communication Strategy</span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="none">Own the end-to-end communication journey for process servers, including releases, policy changes, scorecard delivery, and onboarding touchpoints.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="none">Build and maintain a repeatable communications calendar so messages are sequenced and staggered, not sent ad hoc.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="none">Write and direct copy that translates compliance and business language into plain, field-ready communication.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <p><strong><span data-contrast="none">Internal Enablement</span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="none">Brief Support, Performance, and Dispatch teams before every external communication goes out, so no process server ever knows more than the person they call for help.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="none">Build and maintain internal toolkits, such as talking points and FAQ sheets, so frontline teams can answer questions with confidence.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="none">Treat internal enablement as a standard part of every release timeline, not an afterthought.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <p><strong><span data-contrast="none">Community Messaging</span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="none">Execute the copy and messaging that brings our broader community strategy to life.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="none">Ensure network-wide messages reinforce the relationship and brand tone we're building with our field partners.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <p><strong><span data-contrast="none">Operational Feedback Loop</span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="none">Monitor support ticket themes, content gaps, and communication breakdowns, and translate what you find into content updates, clearer communication, or the right escalation.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">What Success Looks Like</span></span></strong><span data-ccp-props="{"335559738":320,"335559739":140}"> </span></p> <p><strong><span data-contrast="none">In Your First 30 Days</span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="none">Complete a full content and communications audit, covering training and onboarding gaps, comms frequency and tone, and redundancies.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="18" data-aria-level="1"><span data-contrast="none">Map current support ticket themes to specific content or communication gaps.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="19" data-aria-level="1"><span data-contrast="none">Identify two to three quick wins across onboarding content and communications sequencing.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <p><strong><span data-contrast="none">Within 6 Months</span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="20" data-aria-level="1"><span data-contrast="none">Support tickets tied to communication or training gaps show a measurable reduction.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="21" data-aria-level="1"><span data-contrast="none">A release communication framework is in place and used consistently, with internal enablement reliably preceding external comms.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="22" data-aria-level="1"><span data-contrast="none">Onboarding content is redesigned for independent-contractor, between-jobs consumption.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="23" data-aria-level="1"><span data-contrast="none">Process server satisfaction scores trend upward in quarterly surveys.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">What We're Looking For</span></span></strong><span data-ccp-props="{"335559738":320,"335559739":140}"> </span></p> <p><strong><span data-contrast="none">Must-Haves</span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="24" data-aria-level="1"><span data-contrast="none">Experience managing communications, content, or enablement programs for a distributed, non-desk audience, such as gig workers, field technicians, or drivers.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="25" data-aria-level="1"><span data-contrast="none">Background in performance support, instructional design, or human-centered design, rather than traditional classroom training.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="26" data-aria-level="1"><span data-contrast="none">Comfort working in CRM/messaging platforms (HubSpot or equivalent) and LMS platforms.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="27" data-aria-level="1"><span data-contrast="none">Strong written communication skills: conversational, plain-language, and empathetic rather than corporate.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="28" data-aria-level="1"><span data-contrast="none">A bias toward shipping at 80% and iterating, rather than perfecting in a vacuum.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <p><strong><span data-contrast="none">Nice-to-Haves</span></strong><span data-ccp-props="{"335559738":200,"335559739":100}"> </span></p> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="29" data-aria-level="1"><span data-contrast="none">Experience owning both internal enablement and external communication for the same initiative, end to end.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="30" data-aria-level="1"><span data-contrast="none">Experience managing content across multiple sources and owners (in-house, support-authored, contracted) without losing coherence.</span><span data-ccp-props="{"335559739":120}"> </span></li> <li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":431,"335559991":259,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="31" data-aria-level="1"><span data-contrast="none">A track record of retiring content that wasn't moving behavior, not just adding more of it.</span><span data-ccp-props="{"335559739":120}"> </span></li> </ul> <p><strong>We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!</strong></p> <p><strong>Benefits:</strong></p> <ul> <li>Health, Dental, Vision insurance</li> <li>401(k) with company matching</li> <li>Paid time off</li> <li>7 Paid company holidays</li> <li>4 Floating holidays per-year</li> <li>Life Insurance and AD&amp;D Insurance</li> <li>Long Term Disability</li> <li>Health Care Reimbursement Flexible Spending Account</li> <li>Dependent Care Flexible Spending Account</li> <li>EAP (Employee Assistance Program)</li> <li>Pet Insurance</li> </ul> <p><strong>Schedule: </strong>Monday-Friday, 8am-5pm</p> <p><strong>Pay rate:</strong> $24-$29 per hour</p>