XTN-DA8F649 | SENIOR ACCOUNT MANAGER

. . SENIOR AM RESPONSIBILITIES Provides onboarding support and training to new AMs (Account Managers) Assists AM Dept Head in conducting department audits. Facilitates task analysis per AM to uncover Add On Opportunities. Heads the Medical and Business Industry Special projects in coordination with other departments Trains, coaches, counsels, and evaluates the performance of AMs Helps the AM Head in enforcing the policies, procedures, and standards for the AMs in general Handle high level client escalations and imposes corrective actions as needed Accountable for ensuring AMs follow through with standard procedures Oversees AMs admin responsibilities and provides periodic evaluation for each Account Manager assigned to them. Reports weekly highlights for their AM Team Review performance metrics of the AMs and feedback performance status Conducts Deep Dive Analysis (DDA) and interprets performance metrics in case of underperformance and inconsistencies Leads the Industry Managers with Client-VA onboarding, clinic workflow reviews, and processes as needed Collaborates with the AMs in training, coaching, counseling, and evaluating the performance of the Virtual Assistants Enforces policies, procedures, and technical standards for the VAs Facilitates hard skills reassessment of canceled virtual assistants.. 2+ years of Team Lead or managerial experience, with strong skills in project and people management Extensive Medical Virtual Assistant experience is a must Displays in-depth knowledge on the following subject matter: US Healthcare Operation and Systems, Medical Virtual Services/Roles, Health Insurance, ICD 10 Codes, CPT Codes, EMRs, VOIPs, Patient Care and Safety, Healthcare KPIs and Sales in Medical Industry Strong understanding of performance metrics with aboveaverage expertise in data analytics. Able to evaluate Virtual Assistants' performance, provide constructive feedback, and set clear, goal-oriented development plans Excellent record-keeping, planning, aimplementing projects, and with above-average Salesforce user knowledge Minimum of 1-2 years of experience working in a remote staffing or outsourcing agency environment (non-negotiable) Trainer/ Coach experience or similar training experience is a plus Amenable to an Independent Contractor engagement. .