ACCOUNT MANAGER

Accountabilities • Build and strengthen long-term relationships across a portfolio of 600+ existing SMB customers, proactively driving satisfaction, engagement, and retention. • Serve as a trusted advisor by understanding customer objectives, identifying challenges, and aligning appropriate solutions to their needs. • Own customer revenue growth through upsell and cross-sell opportunities, increasing account value while delivering meaningful business outcomes. • Manage renewals, contract discussions, and negotiations, ensuring a smooth and positive customer experience throughout the commercial cycle. • Develop and manage a pipeline of active opportunities, prioritizing accounts and activities to maximize revenue and expansion potential. • Partner closely with Customer Engineering and other internal stakeholders to coordinate complex opportunities and deliver effective solutions. • Address customer questions and concerns, resolve issues proactively, and identify opportunities to improve engagement and overall account health. • Monitor industry developments, market trends, and competitor offerings to provide informed recommendations and strengthen customer relationships. • Maintain accurate CRM activity, account information, and sales data while using insights to prioritize activities and inform commercial decisions. • Manage multiple accounts and competing priorities effectively while maintaining a high standard of customer service and execution. Requirements • 5+ years of experience in customer-facing B2B software sales, ideally with significant exposure to the SMB market. • Demonstrated ability to manage complex customer relationships end-to-end and deliver measurable commercial and customer outcomes. • Strong commercial acumen with a proven record of meeting or exceeding revenue, renewal, retention, and expansion targets. • Excellent communication, negotiation, relationship-building, and stakeholder management skills. • Strong consultative selling and business development capabilities, with the ability to uncover underlying customer needs and translate them into opportunities. • Experience working in a software or SaaS sales environment is preferred. • Strong organizational and prioritization skills, with the ability to effectively manage a large portfolio of accounts and multiple opportunities simultaneously. • Operational proficiency with CRM platforms such as Salesforce and a strong understanding of data-driven sales practices. • Growth-oriented mindset, with a willingness to receive feedback, adapt quickly, and continuously improve. • Ability to work independently and take ownership in a highly distributed, remote environment. • Willingness and ability to travel occasionally for conferences, customer events, and internal gatherings. • Candidates for this fully remote U.S. position must reside in an eligible state at the time of hire. Benefits • Competitive annual salary of $65,000–$78,000 , depending on experience and location. • Fully remote work environment. • 401(k) program with a 200% match on contributions up to the first 5% of salary , providing a potential total employer match of 10%. • Medical, dental, and vision coverage, with 99% of premiums covered for employees and dependents . • Flexible Spending Account (FSA) and Health Savings Account (HSA) options. • Fertility benefits and parental leave. • Paid time off and volunteer leave. • Charitable donation matching. • Tuition reimbursement. • Gym membership reimbursement. • Internet stipend. • Pet insurance. • Opportunities to collaborate with a globally distributed team and contribute to customer-focused initiatives. • Commitment to equal employment opportunity, inclusion, and fair treatment throughout the hiring process. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1