SENIOR CREATIVE ACCOUNT MANAGER

Accountabilities • Serve as the primary strategic partner for assigned clients, building trusted relationships through regular communication, consultative guidance, and a strong understanding of their business objectives. • Manage a diverse portfolio of clients, adapting priorities and engagement strategies to meet different business needs and opportunities. • Lead complex gifting programs end-to-end, from product curation and creative development through execution, fulfillment, and delivery. • Identify creative solutions, upsell opportunities, and strategic initiatives that increase revenue, protect margins, and strengthen long-term client relationships. • Monitor revenue, pipeline health, account performance, and business risks, taking proactive action to protect and grow the portfolio. • Manage client escalations with speed, empathy, and sound judgment while maintaining trust and satisfaction. • Demonstrate strong knowledge of technology-enabled gifting solutions, including digital storefronts, preferred gifting programs, and automation capabilities. • Collaborate closely with Sales, Creative, Operations, and other internal teams to communicate priorities, coordinate resources, and ensure seamless execution. • Provide clear and consistent creative direction to internal creative teams for lookbooks, programming briefs, and other client-facing materials. • Apply knowledge of promotional products, gifting trends, and consumer preferences to guide clients toward innovative, relevant, and on-brand solutions. • Contribute to strategic planning, continuous improvement, and the development of scalable approaches that enhance client and business outcomes. Requirements • 4+ years of experience in client-facing roles such as Account Management, Customer Success, Sales, or a related field. • Demonstrated success owning revenue targets, growing a book of business, protecting margins, and accurately forecasting performance. • Strong relationship-building skills, emotional intelligence, and executive presence, with confidence leading strategic conversations with senior stakeholders. • Excellent communication skills, with the ability to communicate clearly, directly, and effectively across different audiences. • Strong organizational and project management abilities, with proven capacity to manage multiple priorities, clients, deadlines, and deliverables in a fast-paced environment. • Commercially minded approach with the ability to identify and convert expansion opportunities while proactively addressing retention and churn risks. • Technology proficiency and experience working with platforms such as Salesforce, Front, Slack, and Google Workspace, combined with the curiosity and adaptability to learn new systems. • Strong understanding of promotional products, branded merchandise, gifting, or related industries and current market trends. • Creative and solutions-oriented mindset with strong ownership, follow-through, and commitment to continuous improvement. • Ability to influence, collaborate with, and coach colleagues across functions. • Comfortable working independently while maintaining strong cross-functional collaboration and accountability. Benefits • Base salary of $80,000 per year . • 30% incentive-based compensation , with an estimated $104,000 OTE . • Medical, dental, and vision insurance. • Flexible paid time off. • Paid company holidays. • Work-from-home stipend for new hires. • Opportunity to work with leading brands and support thousands of personalized gifting experiences each year. • Exposure to a technology-driven environment combining proprietary platforms, automation, fulfillment, and third-party integrations. • Opportunity to support clients across 180+ countries and influence the full customer and recipient journey. • Collaborative, cross-functional culture focused on high-quality, curated experiences. • Opportunities to contribute to new technology capabilities, workflows, and innovative client solutions. • Equal opportunity workplace committed to a fair, inclusive, and merit-based environment. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1