IMPLEMENTATION SPECIALIST

🚀 Join Visor.ai as an Implementation Specialist! At Visor.ai , we are on a mission to revolutionise AI and automation for Contact Centers . We humanize AI Agents so companies can automate up to 85% of customer interactions , boosting efficiency without compromising experience. Founded in 2016 with big dreams and an innovation award, we have grown into a trusted AI partner for leading customers across multiple industries and countries. Now, we are looking for an Implementation Specialist to join our CSX team and deliver scalable, high-performance solutions! 🤖 Your Mission As an Implementation Specialist , you will play a central role in customer success: from functional platform implementation to project management, ensuring every client gets real value from our solution. 🎯 What you’ll do 🛠️ Functional Implementation & Project Management • Deliver end-to-end implementation of Visor.ai for new clients. • Configure the platform: conversational flows, rules, channels, permissions, and data. • Conduct requirements gathering sessions and translate them into practical configurations. • Coordinate with technical teams to ensure aligned and quality deliveries. • Manage implementation projects, ensuring deadlines and client alignment. • Support testing, training, and go-live. 🤝 Customer Management & Continuous Success • Act as the main point of contact for enterprise clients post go-live. • Monitor solution adoption, satisfaction, and continuous value. • Identify improvement and growth opportunities. • Conduct regular operational and strategic meetings with clients. 💼 Renewal, Upsell & Cross-sell • Manage contract renewal processes. • Identify upsell and cross-sell opportunities (new channels, additional use cases). • Collaborate with product and sales to define expansion proposals. 😎 What we’re looking for • Minimum of 3 years of experience in customer-facing roles (Customer Success, Account Management, Project Management, or similar). • Experience in contact centers (ideally with knowledge of operations, metrics, and challenges) is mandatory. • Ability to lead projects with multiple stakeholders and technical teams. • Autonomous, analytical, and customer-oriented mindset. • Excellent communication skills (oral and written). • Fluent in Portuguese and English (Spanish is a plus). • Experience in the banking and insurance sectors is a plus. 🎁 What’s in It for You? 💰 Competitive compensation package 🩺 Health insurance 🚀 Career growth opportunities 🎟 Access to training, events, and conferences 🏡 Remote First model – and if you stop by one of our offices, get ready for: ☕ Free coffee | 🎮 Arcade machines | 🌇 Rooftops & terraces | 🎉 Team events | 😃 A lot of fun! Ready to shape the future of AI with us? Apply now!