LEAD CUSTOMER SUCCESS SPECIALIST

<div class="content-intro"><div class="elementToProof"> <p>Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.</p> </div></div><h4><strong>About the Role</strong></h4> <p><span data-contrast="auto">The ideal candidate is naturally collaborative, articulate, highly organized, and passionate about helping customers achieve measurable business outcomes. Success in this role requires a combination of strong technical expertise, business acumen, executive communication skills, and a customer-first mindset.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">As a Senior Customer Success Engineer (CSE), you serve as the customer's trusted technical advisor and primary technical owner, guiding customers through customer activation, adoption, optimization, expansion, and renewal. You will develop and execute tailored Customer Success Plans, align technical adoption to business objectives, strengthen customers' resilience posture, and proactively identify opportunities and risks throughout the customer lifecycle. Success in this role requires the ability to understand each customer's unique goals, challenges, and environment, then translate those insights into a personalized strategy that drives measurable outcomes.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">You will leverage deep expertise across the Veeam portfolio to help customers maximize value, improve recovery readiness, advance data resilience maturity, and achieve their desired outcomes while partnering closely with Sales, Customer Success leadership, and other Veeam teams. </span><span data-ccp-props="{}"> </span></p> <h4 id="id-📝JobDescription&amp;JobPostGuidelines-WhatYou’llDo.1"><strong>What You’ll Do</strong></h4> <ul> <li><span data-contrast="auto">Own the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts, serving as a trusted advisor throughout the customer lifecycle.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Build, maintain, and advance tailored Customer Success Plans aligned to each customer's business objectives, technical priorities, desired outcomes, and success criteria.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Guide customer activation, drive adoption and optimization, and help customers realize measurable value from their investment across the Veeam portfolio.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Conduct health assessments, architecture reviews, protection strategy evaluations, and solution adoption planning across the Veeam portfolio.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Assess recovery readiness, identify opportunities to improve resilience, and provide strategic recommendations aligned to customer objectives.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Facilitate recovery simulations, resilience reviews, and best-practice discussions to strengthen customer confidence and preparedness.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Monitor customer health signals and adoption trends to proactively identify risk, develop mitigation plans, and improve retention outcomes.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Partner with Account Executives and Customer Success leadership to identify expansion opportunities through customer outcomes, product adoption, and demonstrated business value.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Develop executive-ready business reviews, resilience reports, and success updates for technical and executive stakeholders, including Director, Vice President, Chief Information Security Officer, and Chief Information Officer audiences.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Coordinate and advocate across Veeam teams to remove blockers, accelerate outcomes, and ensure a consistent customer experience.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Deliver strategic guidance around data protection, recovery, cyber resilience, cloud adoption, operational efficiency, and portfolio optimization.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Maintain a high-touch engagement model supporting a limited portfolio of high-value customers, typically accounts with more than $200,000 in annual recurring revenue.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Own the technical success plan and adoption roadmap; provide technical insight, customer outcome validation, and risk assessments that support renewal and expansion strategy in partnership with Sales and Customer Success leadership. </span><span data-ccp-props="{}"> </span></li> </ul> <h4 id="id-📝JobDescription&amp;JobPostGuidelines-WhatYou’llDo.1"><strong>What You’ll Bring</strong></h4> <ul> <li><span data-contrast="auto">5+ years of experience in customer-facing technical roles such as Customer Success Engineering, Technical Account Management, Solutions Engineering, Consulting, Professional Services, or similar positions focused on data protection and recovery technologies.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Strong technical expertise across backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation technologies.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Experience designing and validating protection strategies, recovery preparedness programs, modernization initiatives, and migration projects.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Proven ability to translate customer business objectives into technical roadmaps, adoption strategies, and measurable outcomes.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Strong executive communication skills with experience presenting technical, operational, and risk-based recommendations to senior stakeholders.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Demonstrated ability to manage multiple strategic customer relationships while driving measurable success outcomes.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Proven consultative mindset with the ability to adapt engagement strategies and success plans to varying customer priorities, technical environments, and business challenges.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Excellent collaboration, communication, stakeholder management, and consultative problem-solving skills.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Experience conducting technical assessments, health reviews, architecture discussions, and executive business reviews.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">VMCE certification required or obtained within an agreed-upon timeframe following hire. </span><span data-ccp-props="{}"> </span></li> </ul> <h4 id="id-📝JobDescription&amp;JobPostGuidelines-WhatYou’llDo.1"><strong>Bonus Skills</strong></h4> <ul> <li><span data-contrast="auto">Advanced knowledge of the Veeam portfolio and data resilience technologies, including backup, recovery, cyber resilience, cloud data protection, and related solutions.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">AWS Solutions Architect (Associate or Professional), Microsoft Azure Administrator Associate, Microsoft Azure Solutions Architect Expert, or equivalent cloud platform certifications.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Security-focused certifications such as Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP), CompTIA Security+, or equivalent.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Infrastructure and enterprise platform certifications such as VMware Certified Professional (VCP), Red Hat Certified Engineer (RHCE), Microsoft Windows Server certifications, Cisco Certified Network Associate (CCNA), or equivalent.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Experience working with enterprise-scale environments, cyber resilience initiatives, ransomware recovery planning, disaster recovery programs, or information security frameworks.</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="auto">Experience advising executive and technical stakeholders on resilience, security, cloud modernization, or infrastructure transformation initiatives.</span><span data-ccp-props="{}"> </span></li> </ul> <p><span data-ccp-props="{}">#LI-TI1</span></p> <p> </p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;"><strong>What you'll get</strong></span></p> <ul> <li><span style="font-size: 16px;"><span data-teams="true">Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares</span></span></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="a78978dc-ac89-45cb-90d8-046512111001"><span style="font-size: 16px;">Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents</span></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="c1532033-276f-4e8a-a3b5-e95a41390077"><span style="font-size: 16px;">Medical, dental, and vision coverage starting on your first day</span></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="269bfa66-2d60-4598-8e5b-4cca247a02cd"><span style="font-size: 16px;">Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program</span></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="5f78a25b-2b13-4e0c-8a27-7b2f06f8af85"><span style="font-size: 16px;">401(k) retirement plan with company matching contributions</span></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="72318735-b901-4780-8fd3-4c5b19dc96de"><span style="font-size: 16px;">Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time</span></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="ab8637f1-df99-4bd9-ac2a-1038c17e946d"><span style="font-size: 16px;">AirVet: 24/7 virtual veterinary care at no cost</span></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="acc447d4-7091-44ec-85c6-7041bf41a6c9"><span style="font-size: 16px;">Legal services, identity protection, and supplemental health insurance options</span></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="f1cae164-1753-4613-9116-6f6cbaa77f39"><span style="font-size: 16px;">Tax-advantaged spending accounts for healthcare, dependent care, and commuting</span></li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf" style="font-size: 16px;" data-uuid="2b56323b-b405-4551-b6ce-3aaf737adb5a"><span style="font-size: 16px;">Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning</span></li> </ul> <p><span style="font-size: 16px;"><strong>Compensation Transparency</strong></span></p> <p><span style="font-size: 16px;">Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.</span></p> <p><span style="font-size: 16px;">In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.</span></p> <div><span style="font-size: 16px;"><strong>U.S. Geographic Zones &amp; Compensation Ranges (TTC / OTE)</strong></span></div></div><div class="title">Zone 1: San Francisco Bay Area, New York City Boroughs</div><div class="pay-range"><span>$175,300</span><span class="divider">-</span><span>$325,600 USD</span></div></div><div class="pay-input"><div class="title">Zone 2: Washington, California (excluding San Francisco Bay Area)</div><div class="pay-range"><span>$160,800</span><span class="divider">-</span><span>$298,500 USD</span></div></div><div class="pay-input"><div class="title">Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona</div><div class="pay-range"><span>$146,100</span><span class="divider">-</span><span>$271,400 USD</span></div></div><div class="pay-input"><div class="title">Zone 4: All other US locations</div><div class="pay-range"><span>$127,200</span><span class="divider">-</span><span>$236,100 USD</span></div></div></div><div class="content-conclusion"><div data-pm-slice="1 1 ["ul",null,"li",{"style":null,"checked":null,"value":null,"displayValue":null,"backgroundColor":null,"color":null,"listStyleType":null}]" data-en-clipboard="true"> <p data-local-id="56095010243a" data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true" data-pm-slice="1 1 []"><strong data-prosemirror-content-type="mark" data-prosemirror-mark-name="strong">Veeam Software is an equal opportunity employer</strong> and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.</p> <p>Personal data collected during the recruitment process will be processed in accordance with our <a href="https://www.veeam.com/legal/recruiting-privacy-notice.html">Recruiting Privacy Notice</a>, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. </p> <p>By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.</p> </div> <p><a id="app"></a></p></div>