HEAD OF COLLECTIONS & ASSET RECOVERY / RUSSIAN SPEAKER

We’re looking for an experienced Head of Collections & Asset Recovery to lead our collections function and own performance across delinquent accounts, debt recovery and equipment repossession. This role requires strong hands-on expertise in B2C collections and a deep understanding of how to manage delinquency from early-stage intervention through hard collections and asset recovery. Responsibilities • Own the overall collections and recovery strategy and performance of the department. • Manage and develop the collections team, set targets, distribute workload and ensure consistent execution. • Own key KPIs including collection rate, delinquency levels and asset recovery. • Build and continuously improve strategies for soft and hard collections. • Define customer segmentation, contact cadence, escalation rules, payment plans and settlement policies. • Review delinquent portfolios, prioritize high-risk cases and identify opportunities to improve recoveries. • Manage equipment repossession and asset recovery, including internal processes and external partners. • Manage relationships with third-party collection agencies and other recovery providers. • Work closely with Operations, Customer Support, Analytics, and Marketing teams to implement changes. • 5+ years of B2C collections / debt recovery experience, preferably in the United States, including significant experience managing delinquent customers. • 3+ years in a collections leadership role with responsibility for a team and portfolio performance. • Strong knowledge of soft collections, hard collections, settlements, payment plans, escalation and recovery strategies. • Experience managing large delinquent portfolios using segmentation and data-driven prioritization. • Strong understanding of collections KPIs and ability to identify the drivers behind changes in recovery performance. • Experience with asset recovery or repossession is a major advantage. • Experience working with third-party collection agencies, legal escalation or fraud/theft cases is a strong advantage. • Strong analytical, leadership and decision-making skills. • Fluent English (C1+). • Russian language proficiency is a plus. • Availability during US Eastern Time business hours. • Join New York’s largest e-bike rental company, a fast-growing startup that has raised $20M+ in funding. • Own an entire business-critical function with direct impact on profitability and loss reduction. • Work closely with founders and senior leadership. • Significant autonomy to build and improve collections strategy, processes and team performance. • Fully remote, full-time role. • Base salary from $5,000/month + performance bonus.