TECHNICAL SUPPORT ENGINEER - GERMAN

Description Technical Support Engineer – German Language (M365 Concierge) Job Overview Gigmo Solutions is seeking a skilled and customer-centric Technical Support Engineer (German Language) to join our Microsoft 365 Concierge Support team. The role focuses on providing high-quality technical assistance to customers for Microsoft 365 products, handling installation, configuration, licensing, and user support through multiple support channels. Key Responsibilities • Provide end-to-end Microsoft 365 Concierge support to customers via chat, email, remote support, and phone • Assist users with Microsoft 365 setup, installation, activation, and licensing issues • Troubleshoot issues related to Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services • Support user account management , mailbox setup, and license assignment • Troubleshoot Windows and macOS OS-related issues impacting Microsoft 365 functionality • Assist with identity and access management , including SSO, Azure AD sign-ins, and authentication issues • Analyze logs and diagnostic data to identify and resolve technical issues • Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system • Escalate complex or unresolved issues to internal Microsoft support teams when required • Proactively identify recurring issues and share insights with internal teams to improve service quality Required Skills & Qualifications • Experience as a Technical Support Engineer / IT Helpdesk supporting Microsoft 365 • Strong knowledge of M365 administration, licensing, and troubleshooting • Hands-on experience troubleshooting Windows and macOS environments • Basic understanding of Azure Active Directory, SSO, and identity concepts • Ability to read and analyze system and application logs • Excellent German communication skills (written and verbal) • Strong customer-handling and problem-solving skills • Ability to work independently in a remote environment System Requirements (Remote Work) • Minimum 16 GB RAM • Stable internet connection with at least 50 Mbps upload/download speed • Windows 11 or higher preferred Preferred Qualifications • Graduate or above • Experience with Microsoft support processes or concierge services • Familiarity with CRM or ticketing tools (Salesforce preferred)