OPERATIONS SPECIALIST

We are looking for two talented Operations Specialist to lead the operations of a wide range of clients. You are expected to perform a transversal role, translating new customers’ needs into technical specifications, planning and delivering excellent services. • Delivering excellent services and results to clients, both internally and externally. • Implement and run Quality Assurance processes for every delivery. • Understanding clients’ needs and finding optimal solutions. • Discerning the technical capabilities of the tools and the team and translating them to clients. • Transforming clients’ challenges into opportunities for growth. • Creating better internal processes and leading changes. • Developing creative solutions for existing and new clients. All About You • Basic understanding of the music industry, including familiarity with key standards and organizations (e.g., CISAC, CMOs, etc.) • +3 years experience in technical account management, project coordination, or client-support roles, preferably in technical or fast-paced environments. • Ability to effectively communicate with team members, stakeholders, and external partners. • Highly organized, multitasker, and with strong attention to detail. • Initiative, drive, enthusiasm, and entrepreneurial attitude. • Excellent decision-making, critical thinking, and problem-solving. • Passion for listening, asking, understanding, and communicating. • Love for teamwork and learning. • Be comfortable dealing with a large amount of data and numbers in formats such as .csv and .xlsx • Interest or basic familiarity with MongoDB and ability to use queries for data retrieval and manipulation. • Business fluency in English is a must • Language Specialization (One of the following): • Profile A: Professional working proficiency in French. • Profile B: Professional working proficiency in Italian. • Based in Spain. Local candidates are preferred, but remote work arrangements may be considered. Expectations • Within 30 days: To understand the services and products your team is working on, the basic operations behind them and their technical pipelines. • Within 60 days Assuming your assigned operational responsibilities, support our UGC Business Line and manage a straightforward delivery for a customer following the step-by-step preexisting guide. • Within 90 days Become an active contributor within the team, capable of improving our operational process based on previous experiences. You Can Enjoy • Flexible working hours and location • Unlimited time off because we believe that you know best when you need to rest. • You can make the role your own and run your own development • Flat hierarchy • Online language classes to improve your Spanish or English • Online and onsite courses and music industry workshops run by inhouse experts • We’ll provide you with all equipment needed for you to be comfortable • Barcelona HQ office available to you, kitted out with a rehearsal room https://www.bmat.com/bmat-house/ Who the FAQ are BMAT BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. We’re now over 200 people, spread across Barcelona, Buenos Aires, Lima, Rio de Janeiro, London, Paris, Nairobi, Oslo, Tel-Aviv, Singapore, Tokyo, Manila, Bangkok and Lagos. We’re a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for innovative technology and Barcelona as a backdrop has proven to make a good combination. Join us from wherever you are on our mission to help make music live forever. Diverse perspectives drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.