MEMBER HAPPINESS TEAM LEAD

• Oversee daily operations • Quality assurance • Escalation triage • Onboarding/ongoing training • Maintain familiarity - current smart phone apps, services, networks, trends • New product launches/workflow changes/brief the team • Knowledge Base, & Macros - priority levels, tagging logic, escalations • Maintain team scheduling rotation 365 • Lead team mtgs - keep the team aligned/connected • Recurring cross-functional mtgs, translating updates into actionable guidance • Point of contact for other teams/select client contacts • Smart phone • Zendesk • Coaching Skills • Health Tech • Written/verbal communication skills • Manage fast-paced environment • Problem-solving • Private remote network FT Benefits PTO