CUSTOMER SUCCESS PROGRAM MANAGER

About the Role We need someone to run our customer success program from the ground up — onboarding, training, follow-through, and retention. Think of it like a project manager for the customer journey: you're not doing every task yourself, you're making sure the right things happen at the right time. What You'll Do • Own the customer onboarding-to-retention workflow • Direct follow-ups and check-ins to catch and solve problems early • Coordinate across sales, accounting, and product as issues arise • Build the systems and processes as you go — this role isn't fully defined yet • Report progress and flag issues before they become bigger problems Who you are • 10-15 years of experience managing people or complex processes • A track record of taking on responsibility without needing close supervision • Comfortable working through ambiguity and building structure where none exists • Excellent written and spoken English • A career pattern that shows sustained interest in this type of work, rather than frequent shifts between unrelated roles We offer: • Open to candidates in Latin America or Europe • Salary: $2500–$3500 USD/month (based on experience) • 100% Remote