DEVOPS/SRE ENGINEER - BILINGUAL MANDARIN REQUIRED

Fully remote, required base locations in : NC, CA, TX, IL, NJ About Us https://www.cwill.com CWILL (pronounced "quill") is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale. About this role As the company's local point of contact for operations and compliance overseas, this role is primarily responsible for day-to-day operational execution, cross-timezone collaboration, and implementation of local compliance requirements. This is primarily an execution-level role, but requires the ability to independently handle unexpected incidents, ensuring system stability and compliance across the North America region. Responsibilities: Short-Term (First 6–12 Months) 1. Daily Operations & Maintenance • Execute day-to-day operations for cloud resources and infrastructure, working within the operations and monitoring framework built by the China-based team. • Perform daily operational tasks — monitoring, alerting, backup, and recovery — following standard operating procedures. 2. Cross-Timezone Alerting & Incident Collaboration • Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response. • Perform initial troubleshooting and first-response actions before handing off to the China-based team. Long-Term (12+ Months) 1. Local Data Center & Compliance Operations • Own day-to-day operations of local US data centers and/or cloud resources, and implement associated compliance requirements. • Enforce local requirements such as access controls for privacy data and data localization/storage. 2. First-Line Incident Response • Serve as the first responder for incidents affecting systems and services in the North America region, reducing cross-timezone response delays. • Independently resolve common incidents, and coordinate efficiently with the China-based team on complex issues. 3. Compliance & Liaison Support • Under guidance from compliance experts, progressively take on execution and liaison work related to GDPR, SOC2, and US local regulations (e.g., CCPA, EO 14117). • Support overseas/local legal, compliance, and third-party audit requirements to help ensure the company's SaaS product remains compliant. What We’re Looking For • Fluent in Mandarin Chinese in listening, speaking, reading and writing. • Legal to work for any employers. We are not able to provide sponsorship yet. • Bachelor’s degree in Computer Science or related field. • 3–4 years of hands-on experience in DevOps, SRE, or Platform Engineering roles. • Strong experience with at least one major cloud provider ( AWS, Azure, or GCP ), with solid understanding of core services such as VPC, EC2, EKS/Kubernetes, RDS, and IAM . • Deep knowledge of Linux systems , networking fundamentals, containers ( Docker, Kubernetes ), load balancing, and service governance. • Proficiency with Infrastructure as Code (IaC) tools such as Terraform, Ansible, and Helm . • Experience building and maintaining CI/CD pipelines using tools like Jenkins, Argo CD, CodeBuild , or similar. • Hands-on experience with monitoring, logging, and tracing systems, including Prometheus, Grafana, ELK Stack, OpenTelemetry , or equivalent. • Proficiency in at least one scripting or programming language such as Python, Shell, or Go . • Excellent system design, analytical thinking, and complex troubleshooting skills. • Strong cross-team communication skills; experience leading technical knowledge sharing or evangelism is a plus . Starting Pay: 100 - 130K, depends on experiences, open to negotiation 401(k) PTO Paid Holidays Insurance (Medical+Vision) CWILL is an equal opportunity employer. We evaluate candidates on the skills and track record the role requires, and welcome applicants from all backgrounds.