SENIOR CUSTOMER SUCCESS MANAGER DACH REGION

We’re seeking a driven Senior Customer Success Manager to help shape how our clients implement and benefit from BIMcollab. Acting as both advisor and advocate, you’ll ensure they unlock the full potential of our solutions—while your insights fuel the continuous improvement of our platform. Who are we? KUBUS has been supplying the architecture and construction industries with BIM (Building Information Modeling) software since 1992, from design software to tools for model checking, issue management and document management. With BIMcollab, our flagship product suite, we are the market leader in BIM quality control with modelchecking and issuemanagement, stimulating BIM-based collaboration throughout the whole lifecycle of buildings or infrastructure. Our platform enables users to create and use a Digital Twin that becomes the single source of truth, from design and construction to management and maintenance. We empower users to create and maintain high-quality buildings that are circular, energy efficient, and offer a safe environment. We shape the construction industry by facilitating an integrated BIM process with fast, innovative, and user-friendly solutions that integrate with all popular BIM tools. Through high-quality, service-oriented support we let our users experience the power and joy of a smooth BIM process. We are a firm believer in the circular economy and are an advocate of circular construction. Our software solutions contribute to the responsible use of our scarce resources. Enabling more sustainable decisions to be made from design to construction and then repurpose these materials during demolition. In our internal operations, we strive to be CO2 neutral. For example, the headquarters is virtually carbon-neutral and KUBUS offsets all CO2 emissions by planting new trees in cooperation with Trees For All, of which we are a forest partner. Your team As part of our mission to drive model-based collaboration across the building lifecycle, the Customer Success team plays a vital role in ensuring that our clients gain maximum value from the BIMcollab platform. You'll be joining a tight-knit team of experienced BIM specialists—professionals with backgrounds in architecture, engineering, and construction—who combine deep industry knowledge with a passion for helping others succeed. Together, we guide users through onboarding, implementation, and workflow optimization, while acting as trusted advisors throughout their BIM journey. Collaboration is at the heart of how we work, not only with clients, but also with our colleagues across product, sales, and marketing to continuously improve the platform and the customer experience. About your role As a Senior Customer Success Manager at BIMcollab , you’ll join our team of nine experienced BIM specialists, all with backgrounds in architecture or (civil) engineering and extensive hands-on industry knowledge. In this role, you'll play a key part in both supporting our sales efforts and ensuring customer success with the implementation and daily use of BIMcollab. Your responsibilities include delivering product demonstrations and webinars, guiding onboarding and implementation processes, and proactively engaging with customers to maximize their value from our solutions. You will also serve as a crucial link within the organization—sharing your expertise with our development, marketing, and sales teams. Your insights and the feedback you gather from clients will directly influence product improvements and feature development, helping to shape future releases of BIMcollab. As a BIM expert, you ensure that the value BIMcollab brings to your clients’ workflows and project outcomes is clearly demonstrated and continuously enhanced — by actively sharing customer insights and feedback with our development teams to drive ongoing product improvement. Key responsibilities • Guide customers through onboarding and implementation of BIMcollab Products • Deliver product demos and host webinars to educate and engage users • Proactively support clients to optimize their BIM workflows • Act as a key liaison between customers and internal teams (development, sales, marketing) • Collect and communicate user feedback to influence product improvements • Highlight and demonstrate the value BIMcollab adds to client processes and project outcomes • Contribute to the continuous improvement of customer success strategies and materials