GAMING SUPPORT - T2 TICKET CS (POLISH LANGUAGE)

<h1><b>We Could Use Someone Like You in Our Crew.</b></h1><p></p><div><p>Our client is a global gaming, media, and toy brand company. If you are a primary <b>Polish </b>speaker, a gamer, follow pop culture, highly skilled in customer support, and looking for a remote gig, this is for you!</p></div><div><div><div><div><div><div><div><div><div><p></p><p>Agents will provide Tier 2, ticket-only support for multiple games and services. Responsibilities include attending client meetings, documenting bugs in issue-tracking software, and performing in-game testing.</p><p></p><p>Support is conducted exclusively through Zendesk and involves a highly complex project with extensive documentation and workflows. Translation services may be required.</p><p></p><p>This is a Tier 2 role with a strong emphasis on technical issue resolution and fast, professional communication with the client.</p><p></p><p><b>Commitment:</b></p><p>30 hours/week</p><p></p><p><b>Schedule:</b></p><p>24/7</p><p>Flexible but a wide spread throughout the week</p><p>Holidays and weekends as needed</p><p></p><p><b>Orientation/Start Date:</b></p><p>September 7, 2026 onwards</p></div></div></div></div></div></div></div></div></div><p></p><p><b>What to Expect and What We&#39;re Looking For:</b></p><ul><li><p>Client expects white glove service replying to customers that is thorough, extremely high attention to detail</p></li><li><p>Must pay very close attention to all the details provided by the customer.</p></li><li><p>High expectation of keeping oneself up to date with changes in information each shift as information updates frequently.</p></li><li><p>This is a fast paced environment and the ideal candidate must be motivated to search for information and have the initiative to do their research prior to replying.</p></li><li><p>Tier 2 with heavy focus on technical issues and quick, professional responsiveness to client communication.</p></li></ul>