TEAM RANGER (LEAD - L2)

<p>Preferred Qualifications, Abilities and Experience</p><p>• Demonstrated experience of M365 technologies (Preferably MS 900 Certification)</p><p>• Hands-on experience supporting Microsoft Teams/Skype for Business/Voice technologies e.g.: Cisco, Avaya, Ribbon, etc. (MS 700/MS 721 or equivalent)</p><p>• Experience troubleshooting Microsoft Teams meetings and live events.</p><p>• Experience troubleshooting Microsoft Teams voice issues.</p><p>• Experience troubleshooting federation issues.</p><p>• Understanding of Identity solutions e.g. ADFS, DirSync/AADSync and Single Sign-On.</p><p>• Understanding of networking technologies (e.g., protocols such as HTTP, TLS, TCP/IP, DNS, or knowledge related to web servers/browsers).</p><p>• Troubleshooting experience using tools such as Fiddler, HTTP Watch, Netmon, or IE Developer Tools.</p><p>• Knowledge of Teams Devices</p><p>• Knowledge of Virtualization</p><p>• Knowledge of Skype for Business hybrid deployments.</p><p>Qualifications</p><p>Required/Minimum Qualifications</p><p>• 3&#43; years prior product, customer support and/or technical support experience.</p><p>• Language Qualification: English Language: fluent in reading, writing, and speaking.</p><p>• 3&#43; years prior product, customer support and/or technical support experience</p><br />