VP, STRATEGIC ACCOUNTS

The role is right for you if you are • Someone who can create a long-term, compelling vision and join the customer in partnership on their journey to solve their most significant challenges • Someone excited to create raving fans out of early adopters, risk takers & visionaries • Motivated by venturing into and believing in something to create a market that no one has invested in before • Aren’t afraid of driving transformational change; you thrive in the ambiguity of creating the playbook, where one may not yet have been written • Thrive in complex, multi-constituent large enterprise selling environments • Excited about becoming an expert in understanding the application of AI, ML, and NLP to solving modern enterprise problems and want to represent a product that seeks to make people fundamentally better, not replace them What you'll do • Serve as a trusted advisor to our customers, educating them on the contact center space, industry-specific adoption of AI and ML technologies, and overall methods of optimization for their business leveraging ASAPP • Act as a liaison for the customer internally, advocating for optimization of our product and process continuously identify creative strategies to engage customers and generate incremental value • Develop and execute a comprehensive account management strategy that is grounded in personalized research and a focused value hypothesis • Work closely with customers and channel partners to evangelize ASAPP and gain greater market adoption • Work on critical projects that increase our effectiveness across the customer lifecycle, from early business development through the steady-state (e.g., effective messaging, commercial positioning, time to value, optimized operations) • Meet or exceed quarterly/yearly bookings targets while delivering consistent and reliable forecasting • Drive communication and collaboration among team members to win the business and maximize the full scope of the opportunity • Partner cross-functionally with various teams across ASAPP, including Marketing, Product, and Engineering, to optimize customer experience and business outcomes What you'll need • 10+ years exp selling enterprise SaaS • 5+ years exp selling enterprise SaaS to Customer Experience and/or Contact Center industry • Extreme curiosity with a bias towards consultative, solution-oriented selling • Passionate about helping customers with transformative business outcomes and value • Solid understanding of Customer Service/Experience industry • Technical proficiency with advanced software technologies (eg AI) • High integrity and humility, leading to trust and credibility • Persistent follow-through driven by care • Positive attitude; finds ways to win and never quits • Tireless work ethic; operates with a sense of urgency at all times • Presumptive closer What we'd like to see • Knowledge of how to navigate a complex organization across all levels, including the C-suite, IT, and the primary decision-maker. You can effectively identify and empower an internal champion who speaks the company’s “language” and can help position ASAPP within the company. • Not “just” a product salesperson - you prioritize relationships and open dialogue to identify and provide solutions to a customer's needs. You are hyper-focused on the customer rather than the product being sold. • Showing up differently than a product vs. product seller - you do your research, ask the right questions, listen with the intent to meet the customer where they are & guide them to where they need to be • Knowledge of which resources to bring in & use the full force of the business and all of its assets Benefits • Competitive compensation with stock options • Comprehensive medical, vision, and dental insurance • 401k matching • Fitness and wellness stipend • Mobile phone reimbursement • Mental well-being benefits • Professional learning and development stipend • Parental leave, including adoptive and foster parents • 3 weeks paid time off (increases with tenure) and unlimited sick leave