BILINGUAL PATIENT COORDINATOR (ENGLISH & SPANISH)

Employment Type: Full-Time Work Arrangement: Fully Remote | Independent Contractor Schedule: U.S. Eastern Business Hours We are seeking a highly organized and customer-focused Bilingual Patient Coordinator who is fluent in English and Spanish to support the coordination of care for patients receiving home healthcare services. The Patient Coordinator will serve as a key point of contact between patients, families, Home Health Aides (HHAs), healthcare professionals, contracts, and internal departments. The ideal candidate is an excellent communicator, comfortable working in a fast-paced healthcare environment, and experienced with HHA Exchange . Schedule • Monday–Thursday: 9:00 AM–5:00 PM • Friday: 9:00 AM–4:00 PM • 45-minute unpaid break each day • Must be flexible to provide weekend on-call support as needed Key Responsibilities • Coordinate work assignments based on Home Care Worker training and experience. • Communicate effectively with patients, family members, HHAs, clinicians, contracts, and other departments. • Document all communications and relevant information accurately in HHA Exchange . • Monitor and resolve open cases to ensure timely resolution. • Support patients and families by identifying their needs and coordinating appropriate care. • Communicate changes in service days/hours, discharges, and other relevant updates to HHAs. • Provide necessary information to healthcare professionals and other stakeholders. • Complete daily, weekly, and monthly reports. • Manage overtime and travel-time requests. • Use Smart Map and other tools to locate aides, provide directions, and check availability. • Complete and document incident reports. • Manage mutual and linked cases. • Monitor and respond promptly to emails, voicemails, and faxes. • Follow agency guidelines, policies, and procedures. • Adapt quickly to changes within the agency and healthcare environment. • Escalate concerns or questions to the appropriate supervisor. • Perform other duties as assigned to support agency needs. Requirements • Fluent in English and Spanish — required. • Previous HHA Exchange experience — required. • Computer savvy and comfortable working with healthcare software and digital tools. • Strong written and verbal communication skills. • Excellent customer service and active listening skills. • Strong organizational and time-management skills. • Ability to multitask, prioritize, and manage multiple cases simultaneously. • Ability to work effectively under pressure and in a fast-paced environment. • Positive, team-oriented approach. • Flexible and adaptable. • Strong attention to detail and accurate documentation. What We’re Looking For The ideal candidate is someone who is empathetic, dependable, organized, and proactive , with the ability to communicate clearly with patients, families, caregivers, and healthcare professionals. You should be comfortable handling multiple priorities while maintaining a high standard of service and accurate documentation.