SPECIALTY SERVICES NAVIGATOR

Accountabilities • Provide high-touch operational support, specialized coordination, and critical issue resolution across a variety of client workflows. • Manage complaints and escalations from initial investigation through resolution, ensuring timely, thorough, and professional follow-through. • Identify process gaps, surface recurring issues, and advocate for clients when appropriate to improve service quality and outcomes. • Prioritize client safety and wellbeing by recognizing potential concerns and appropriately triaging cases to ensure the right level of support. • Collaborate with cross-functional teams to investigate and resolve complex issues while bringing front-line insight into client needs and operational challenges. • Support inbound and scheduled client communications, including complex interactions by phone and email. • Participate in specialized projects, process improvements, and administrative initiatives as assigned. • Demonstrate initiative by identifying opportunities for improvement and taking ownership of additional responsibilities where needed. • Maintain a professional, empathetic, and client-focused approach across all interactions. • Remain available in the live inbound phone queue for approximately 80% of scheduled shifts and support holiday coverage when required. Requirements • At least 6 months of above-standard performance as a Client Support Specialist or in a comparable role. • Demonstrated mastery of current casework responsibilities, including strong knowledge of relevant tools, technology platforms, workflows, and processes. • Strong client support and clinical knowledge, with a proven ability to handle detailed and complex casework accurately and thoroughly. • Exceptional written and verbal communication skills, particularly when collaborating with cross-functional teams and communicating with clients. • Proven ability to manage inbound and scheduled calls as well as complex client communications through email. • Strong critical-thinking, analytical, and problem-solving abilities, with the judgment to resolve issues and provide meaningful feedback on the client experience. • Demonstrated initiative, creativity, and adaptability, with the ability to identify opportunities, develop solutions, and take ownership of new projects. • Strong organizational skills and the ability to balance competing priorities independently in a fast-paced environment. • A self-directed, dependable, and collaborative working style, combined with a professional and friendly approach to client interactions. • Ability to work one of the following scheduled shifts: Sunday–Thursday, 8:00 a.m.–4:30 p.m. PT, or Monday–Friday, 9:30 a.m.–6:00 p.m. PT. • Willingness to work holidays when coverage is required. Benefits • Compensation: $29–$45 per hour, with placement based on skills, qualifications, experience, and location. • Comprehensive healthcare coverage, including medical, dental, and vision insurance. • Flexible spending and health savings account options. • Life and disability insurance. • Access to coaching and therapy services. • Equity opportunities through discretionary restricted stock units. • Paid vacation, sick time, and company holidays. • Paid parental leave. • 401(k) plan with up to 3% company matching. • Monthly technology allowance. • Wellbeing initiatives, community celebrations, employee activities, and other perks. • Fully remote work environment. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1