BROKERAGE OPERATIONS ASSOCIATE II - NEW ACCOUNTS PRINCIPAL

<div class="content-intro"><p><strong>Who We Are:</strong></p> <p><strong>Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure </strong>for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.<br><br>Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.<br><br>Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.<br><br><strong>Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.</strong><br><br><strong>Our Team Members:</strong></p> <p>We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!<br><br>We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.</p></div><h3><strong>Your Role:</strong></h3> <p>As a Brokerage Operations Associate I on Alpaca’s New Accounts team, you will work as an individual contributor supporting accounts-related work across the account lifecycle — onboarding, maintenance, updates, compliance-related cleanup, recurring operational projects, and initiative-based work across the function. You will partner with the New Accounts Principal Manager, owning recurring tasks and project work that strengthens the team and extends Alpaca’s account operations coverage.</p> <p>In practice, your week is shaped by the work in front of you — queue-driven tasks and recurring assignments at one moment, deep work in spreadsheets, exports, and data analysis the next — as team priorities evolve. You interpret what needs attention, drive items to resolution, and partner on focused cleanup projects alongside the New Accounts Principal Manager. The New Accounts team is 100% distributed and remote. This role reports to the Director of Operations.</p> <p>Things You Get To Do:</p> <ul> <li>Process and support day-to-day accounts workflow throughout the account lifecycle; onboarding, maintenance, updates, or closures</li> <li>Fully own escheatment and abandoned property operations</li> <li>Fully own monthly statement and trade confirmation review</li> <li>Execute legacy cleanup and data hygiene projects to meet compliance with CIP requirements, including partner and user communications</li> <li>Work through spreadsheets, exports, and operational lists to identify issues, find patterns, and drive items to resolution</li> <li>Query databases at an operations level to identify and scope cleanup work, batch remediation, and measure progress</li> <li>Work alongside a team of New Accounts analysts on day-to-day processing, and support the New Accounts Principal Manager on larger cleanup initiatives (processing, data pulls, follow-through)</li> <li>Identify repeatable processes from one-off and legacy cleanup project work, then drive those into ongoing workflows — making them more efficient or automated over time</li> <li>Collaborate with Product, Engineering, Data, Compliance, and partner-facing teams to translate operational problems into actionable next steps</li> </ul> <p>Who You Are (Must-Haves):</p> <ul> <li>Active FINRA Series 7 registration</li> <li>3+ years of brokerage or financial services operations experience in one or more of: new accounts, account maintenance, CIP/AML, escheatment, statement review, or related account operations</li> <li>Strong Excel or Google Sheets skills and comfort working from large lists, exports, and reconciliation-style work</li> <li>Understanding of databases, tables, fields, and how data connects for direct operational data investigation for cleanup and solutions</li> <li>Comfortable working independently and able to take clear direction when available or interpret priorities and determine direction when it is not</li> <li>Strong follow-through and ownership of assigned queues and projects</li> <li>Strong written and verbal communication skills for partner, user, and internal stakeholders communications</li> <li>Attention to detail, accuracy, and reliability in a fast-paced, remote environment</li> <li>Exposure to AML frameworks, sanctions screening, or identity verification workflows</li> <li>Technical fluency for a fintech environment (APIs, data terminology, basic system architecture) and comfort working with Product and Engineering</li> <li>Bachelor’s degree or equivalent experience</li> <li>Excited about Alpaca’s mission and comfortable supporting a global partner and customer base</li> </ul> <p>Who You Might Be (Nice-to-Haves):</p> <ul> <li>FINRA Series 24 registration, or willingness to pursue over time</li> <li>Experience with EDD, KYB, or business entity account support</li> <li>Deeper experience with escheatment or abandoned property programs</li> <li>Deeper experience with statement review, trade confirmation review, or similar control workflows</li> <li>Interest in using AI tools to work smarter on drafting, summarization, and repetitive analysis</li> <li>Prior experience in a B2B, API-driven, or correspondent brokerage model</li> </ul><div class="content-conclusion"><h3><strong>How We Take Care of You:</strong></h3> <ul> <li style="font-weight: 400; text-align: justify;"><span style="font-weight: 400;">Competitive Salary &amp; Stock Options</span></li> <li style="text-align: justify;">Health Benefits</li> <li style="font-weight: 400; text-align: justify;"><span style="font-weight: 400;">New Hire Home-Office Setup: One-time USD $500</span></li> <li style="font-weight: 400; text-align: justify;"><span style="font-weight: 400;">Monthly Stipend: USD $150 per month via a Brex Card</span></li> </ul> <p><em><span style="font-weight: 400;">Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.<br></span></em></p> <p><span style="font-size: 8pt;"><a href="https://files.alpaca.markets/disclosures/AlpacaRecruitmentPrivacyPolicy.pdf"><em><span style="font-weight: 400;">Recruitment Privacy Policy</span></em></a></span></p></div>