OUTBOUND ENROLLMENT AGENT

Five Star Solutions is seeking Outbound Enrollment Agents to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales, scripted outbound position focused on helping members understand and enroll in available health programs. This is an exciting opportunity to join a growing program where strong performers can make an immediate impact by helping members while delivering exceptional customer experiences. Responsibilities • Make outbound calls to eligible health-plan members using an automated dialing system. • Follow established scripts and enrollment procedures accurately. • Engage members in professional, friendly, and conversational discussions. • Explain program benefits and enrollment opportunities clearly. • Address common questions and objections while keeping the conversation focused on enrollment. • Navigate Salesforce CRM and other required systems while speaking with members. • Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information. • Document call outcomes and enrollment activity accurately. • Meet established quality, productivity, and enrollment goals. • Protect member information and follow all required privacy and compliance procedures. Qualifications • Previous outbound calling, call center, customer service, sales, or enrollment experience preferred. • Strong verbal communication and active listening skills. • Comfortable following a structured script while maintaining a natural conversation. • Ability to confidently handle questions, hesitation, and objections. • Professional, patient, and empathetic communication style. • Comfortable working with CRM systems and multiple computer applications. • Strong attention to detail and accurate documentation skills. • Ability to work independently in a remote environment. • Reliable attendance and a strong commitment to meeting performance expectations. Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.