SERVICE DESK LEVEL 1 ANALYST (MEXICO)

<div class="content-intro"><p> </p> <p> </p></div><div> <div class="___be36l80 fbotcpb fy77jfu f6dzj5z"> <div class="fai-CopilotMessage r1f6yzd6 ___1fjo9g7 f1g2tzg5 fgct6un fy77jfu f2c7lf3" data-tabster="{"groupper":{"tabbability":2},"focusable":{}}"> <div id="copilot-message-_r_13l3_" class="fai-CopilotMessage__content r1izxv8h ___7qar2c0 fcthzvy"> <div> <div> <div class="___1vve6yh f22iagw f1vx9l62 f122n59 f3bhgqh f1mnxvew fly5x3f"> <div class="___j4vmuw0 f22iagw f1vx9l62 f1869bpl fly5x3f fbc6vix"> <div data-testid="loading-message"> <div> <div> <div id="response-id_r_13l1_" class="___1yop6mf f336tjw f9ijwd5 fz7g6wx fod5ikn f1s184ao" data-testid="lastChatMessage"> <div class="___1peis63 f22iagw f1063pyq f6jr5hl f1c88k3p"> <div class="___4htdyp0 fz7g6wx fy77jfu"> <div class="___1j4t0a1 f1lmfglv f1abmfm4" data-testid="markdown-reply" data-message-id="c6c8499f-070a-465d-97e4-6cb85a48debb" data-message-type="Chat"> <div class="___nfp7g60 f22iagw f1vx9l62 fkmyikg fk15e71 f1k953kz f137keqj f1rncccw f1stllg3 f1w4kmmc f1tric3v f10dk5ic fx8cdsv f16nlwsl f1eookvz fhjrts3 fqugt2f f18d18k8 f1v1vhmp f1hdmul3 f198vjnp f2dshw1 fjpjndq fnmj2pj ffrrb40 f1mon110 fhajzam fimndk6 fxv4dng fb1rn9k f59wlhv f1xmfh30 f18yf5o5 fmr6chf fw8qy2q ff161sd f1qr7t77 f1yyogn1 foogchg fp5872b f1tpb8gf f1hdgrc8 f1vatr43 frkxccd f9pdzkb f158oiaz ft5kggy f5l4ui7 f13j03li f18xdoka f8off4e f1go6zfc f128n2ra f1jpxw2j f1lwd9n0 fy0b8hm f1g2633v fx4kvgi fkvolse f1gxrt3a f1os76ua f1js9cnw f1g87ej0 freluf8 f1yggaq6 f2i3chp f1151osp florpoh f35kzfz ftp9m57 f1e288vi fz62hnz fixvuys f1nmofwh fc1c6mv f18a2er7 fhvkrdl fhxnn68 f1oce4bo fvhlfan f7tc0t0 f1ngf1n2 ffrzq6x f1yjiq2m f1aqdgql f1huvaf f10ij78l f1k94sa4 fkmfumq f1jvzkyl f1eu24ob f1xbfc1f fmf0lwf f107dsy8 f3w566c f4648sl f13zpkng f7unjfp f8p1rz fzu6h1w f1i1bi6h f1smo7hi f1sk1xod f1kgogdq f1gjktkp ft608jz f1o9wiiv fg3xr24 fhd155k f1b8gl2e fg4b9ou flb4lo fdicbfk fgwcyh1 f1jbds0d f1fb9uea f1stuka4 fcrtu6g fwqh0xn f11w66yg f6e0e65 f1vvgu0 f1607507 fgct6un f1ec1nbe fg3fpv7 f1m9bycv f1ntoah8 f1b694rt faql4r2 fpjuhzh fmavl6h f1d9bsk fmzhlt0 f145l92p fwkyaqm f129obh1 f19la9g f127w39w fr0ux9m fxhidck f1cu4h9j f1wnbo7v f1eueg4z fy9c24f f1h2o91j f1iw08fq f19n0e5"> <h2><strong>Join DYOPATH as a Service Desk Level 1 Analyst</strong></h2> <p>Are you passionate about helping people solve tech challenges and keeping their day running smoothly?</p> <p>DYOPATH is looking for a <strong>Service Desk Level 1 Analyst</strong> who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.</p> <p><strong>Why You’ll Love Working Here</strong></p> <ul> <li><strong>Purpose with Passion</strong> – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.</li> <li><strong>Grow &amp; Thrive</strong> – From certifications to career paths, DYOPATH invests in your ongoing development.</li> <li><strong>Award-Winning Culture</strong> – Known for outstanding IT service, we bring the same dedication internally: toward each other.</li> <li><strong>Fun &amp; Respectful Teamwork</strong> – Collaborative, upbeat environments where achievements are celebrated!</li> </ul> <p><strong>Awesome Benefits</strong></p> <ul> <li>Savings / Monthly 13% cap</li> <li>Pantry Vouchers 9% deposited every month</li> <li>Christmas Bonus: 25 days of your daily income</li> <li>Vacations - 12 days after the first year</li> <li>Anniversary Bonus - 10 days of base salary</li> <li>Vacation Premium – 40% first year</li> <li>Major Medical Insurance covers you and your immediate family</li> <li>Life Insurance</li> <li>Quarterly Bonus</li> <li>Marriage or Bereavement Time off</li> <li>Maternity/Paternity Time off</li> <li>Ergonomic Chair</li> <li>250 pesos monthly stipend for internet and electricity</li> </ul> <p><strong>Role Overview</strong></p> <ul> <li><strong>Location:</strong> Remote (Mexico)</li> <li><strong>Schedule:</strong> 1st Shift (5a-1:30p CST); Monday through Friday</li> <li><strong>Pay Rate:</strong> 14,000 MXN</li> </ul> <p><strong>Your Mission as a Service Desk Level 1 Analyst</strong></p> <ul> <li>Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.</li> <li>Log all interactions in the ticketing system and escalate when needed.</li> <li>Ensure timely and accurate resolution of issues while delivering exceptional customer service.</li> <li>Follow up with users to confirm satisfaction.</li> <li>Invest in yourself: pursue training, certifications, and ongoing learning.</li> <li>Participate in special projects that enhance service delivery.</li> </ul> <p><strong>What You Bring to the Team</strong></p> <p><strong>Education &amp; Certifications</strong></p> <ul> <li>High school diploma or equivalent required; Associate or Bachelor’s degree in Computer Science or related field preferred.</li> <li>Professional certifications (or working toward): <ul> <li>HDI Support Center Analyst (HDI-SCA)</li> <li>ITIL Foundation</li> <li>Microsoft 365 Certified: Fundamentals</li> </ul> </li> </ul> <p><strong>Experience &amp; Skills</strong></p> <ul> <li>1–2 years in a technical support role, preferably in a service desk environment.</li> <li>Strong customer service skills with the ability to explain technical solutions clearly.</li> <li>Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting.</li> <li>Familiarity with ITIL or similar service frameworks a plus.</li> <li>Ability to work independently and collaboratively.</li> <li>Excellent problem-solving and multitasking skills.</li> <li>Proficient in English (spoken, written &amp; reading) required. </li> <li>Success as a <strong>Service Desk Level 1 Analyst</strong> requires strong troubleshooting skills, a customer-focused mindset, and the ability to effectively support users in English through phone, email, and ticketing systems.</li> </ul> <p><strong>Why This Role Rocks</strong></p> <p>As a <strong>Service Desk Level 1 Analyst</strong>, you’ll be the hero who keeps users productive and happy. You’ll learn, grow, and become a vital part of a team that values your contributions and invests in your future.</p> <p><strong>Ready to Kickstart Your IT Career?</strong></p> <p>If you’re excited to make a real difference and love solving tech puzzles in a team-first culture, DYOPATH wants you! Apply now to become our next <strong>Service Desk Level 1 Analyst</strong>.</p> <p><strong>This role is open to applicants in Mexico only.</strong></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="content-conclusion"><p>Equal Opportunity Employer</p> <p>DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at <a href="https://www.dyopath.com/">www.dyopath.com</a>. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.</p></div>