CUSTOMER SERVICE REPRESENTATIVE – UTILITY BILLING

Responsibilities • Assist customers with questions regarding their natural gas bills and account balances • Process and assist with customer payments • Research and resolve account-related issues • Explain billing information, charges, and payment options clearly • Update and maintain accurate customer account information • Handle customer questions and concerns professionally and efficiently • Follow established procedures and privacy requirements • Document customer interactions accurately • Escalate issues when additional assistance or authorization is required • Provide excellent customer service on every interaction Qualifications • 1 year Previous customer service, call center, or office experience preferred • Strong verbal and written communication skills • Comfortable working with billing and account information • Strong attention to detail • Ability to navigate multiple computer systems • Professional and empathetic approach to customer concerns • Reliable attendance and punctuality • Ability to work independently and as part of a team • Comfortable handling potentially difficult customer interactions • Must be comfortable cross training on other accounts