[MY] CENTRE / OPERATIONS MANAGER (REMOTE) | CANTONESE REQUIRED

We are seeking an experienced Centre Manager / Operations Manager from the enrichment or education industry to support and grow Write Edge’s Hong Kong operations. This hands-on role covers administration, centre operations, enrolment, parent engagement, marketing coordination, projects, business development and supporting early-stage operations . We are looking for someone who understands the Hong Kong education and parent landscape, is highly organised and administratively sharp, and enjoys taking ownership in a fast-moving environment. Key Responsibilities 1. Centre Operations & Performance • Support the setup and smooth running of daily centre operations • Implement operational procedures to ensure consistency and efficiency • Monitor basic performance indicators (attendance, enrolment interest, parent feedback) • Flag operational challenges and propose practical improvements 2. Student Enrolment & Admissions • Conduct enrolment consultations with parents • Support admissions processes and trial classes • Work with the team to test enrolment messaging, trial formats, and conversion approaches • Provide insights on pricing sensitivity and parent decision-making 3. Customer Engagement & Relationship Management • Build strong relationships with parents through clear communication and trust • Handle parent enquiries and concerns professionally • Gather informal feedback from parents on expectations, preferences, and pain points • Support retention and referral efforts through positive parent experience 4. Marketing & Agency Management • Coordinate with internal teams and external agencies on local marketing campaigns and promotions • Provide market feedback to improve lead generation, messaging and enrolment efforts • Track campaign progress and ensure timely execution 5. Projects, Workshops & Budget Support • Support the planning and execution of workshops, events and other business initiatives • Coordinate timelines, logistics, manpower and resources • Support budget planning and tracking for assigned activities Others • Support the onboarding and integration of new hires to ensure a smooth transition. • Work with HR to identify staffing needs and assist to recruit for different roles. • Support special projects and initiatives related to centre operations, process improvements, marketing or business development. Requirements: • Experience as a Centre Manager, Assistant Centre Manager, or Senior Teacher in the enrichment industry • Strong understanding of Hong Kong parents, students and the enrichment landscape • Strong written and spoken Cantonese and English • Highly organised, detail-oriented and administratively strong • Able to work independently, take ownership and manage multiple priorities • Strong stakeholder management, project coordination and problem-solving skills • Comfortable working in a fast-paced, hands-on environment • Resourceful, proactive and strong in execution Salary: Up to RM6,000