DUTCH CUSTOMER SUPPORT IN GREECE | TRAVEL INDUSTRY & PERMANENT CONTRACT

Start Your Career as a Travel Customer Agent! Are you passionate about travel and enjoy helping people? Join an international team dedicated to making every traveler’s experience as smooth and stress-free as possible. If you’re a strong communicator, enjoy solving problems, and feel comfortable working with customers from different cultures, this is a great opportunity to build your career in the travel and customer service industry. Role Overview: As a Travel Customer Agent , you’ll assist customers throughout their travel experience, from making bookings to handling changes and unexpected situations. You’ll provide support through chat, email, and other digital channels, answering travel-related questions and finding effective solutions to ensure customers receive reliable and professional assistance. Key Responsibilities: • Deliver friendly, professional, and efficient customer support through chat, email, and other digital communication channels. • Assist customers with booking, modifying, or cancelling flights, accommodation, transportation, and other travel services. • Provide accurate information regarding itineraries, baggage allowances, travel requirements, policies, refunds, and other travel-related inquiries. • Help customers with payment-related concerns, account requests, and loyalty or membership programs. • Assist travelers during disruptions such as flight delays, cancellations, schedule changes, and missed connections. • Assess customer situations and provide appropriate solutions while escalating more complex cases when required. • Accurately document customer interactions, requests, and resolutions in internal systems. • Coordinate with internal departments, airlines, hotels, and other travel partners to resolve customer issues effectively. • Meet established KPIs related to customer satisfaction, service quality, productivity, response times, and resolution rates. • Maintain up-to-date knowledge of travel products, destinations, policies, procedures, and industry developments through ongoing training and learning. Requirements: • Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level) • Eligibility: EU citizenship or valid Greek residency card • Skills: Strong analytical, creative, and communication abilities • Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field Benefits: • Competitive Salary : Based on your experience and skills • Performance Bonuses : Rewards for outstanding service • Comprehensive Insurance : Health and life coverage for your well-being • Meal Allowance : Support for daily meals • Permanent Contract : Enjoy long-term job security with a stable employment contract • Remote Work: Enjoy the flexibility of working from home Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!