HOTEL RESERVATIONS SUPPORT SPECIALIST – REMOTE

Key Responsibilities • Research hotels, resorts, and accommodation options based on client preferences and needs • Assist clients with availability, reservation options, and booking details • Coordinate accommodations and related vacation components when requested • Review reservation information for accuracy prior to confirmation • Communicate professionally with clients throughout the planning and booking process • Assist with reservation updates, changes, and general questions • Maintain organized client and booking records • Utilize approved reservation platforms and industry resources • Stay informed about properties, destinations, promotions, and booking procedures • Provide attentive follow-up and personalized client service Qualifications • Strong communication and customer service skills • Excellent organization and attention to detail • Comfortable researching and comparing information online • Ability to work independently and manage time effectively • Basic computer and internet proficiency • Willingness to complete training and learn reservation systems • Previous experience in hospitality, customer service, reservations, or related fields is helpful but not required • Must be 18 years of age or older • Reliable computer and internet access What Is Provided • Fully remote work environment • Flexible scheduling • Training and ongoing educational resources • Access to reservation and planning tools • Industry and supplier resources • Supportive professional environment • Opportunities to expand knowledge across hotels, resorts, vacation packages, and destination experiences