MONEY MOVEMENT OPERATIONS ANALYST 1

Peakcreditunion

Full-timemid€21-23/hour

Job description

<div class="content-intro">To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience!</div>Job Overview: Supports accurate, timely, and compliant processing, research, and resolution of routine money movement transactions. Provides first-level operational support across assigned payment functions, follows documented procedures and controls, maintains clear records, and escalates complex, high-risk, or time-sensitive matters to the appropriate partners. This is a limited duration position, 11 months maximum. Where You Will Work: <ul> <li>Remote role open to candidates residing in Washington (WA) or Oregon (OR). </li> <li>Travel is not required.</li> </ul> When You'll Be Working: <ul> <li>7am to 5:30pm availability, Monday through Friday.</li> <li>Rotating Saturdays, 9:15am to 1:45pm.</li> </ul> Pay Range: <ul> <li>The target hourly pay range for this position is $20.56 - $23.37. The full hourly pay range is $19.73 - $29.59.</li> <li>Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.</li> </ul> What You’ll Do: <div class="description DropBox clear-both margin-bottom10" data-label="Provides first-level support for Money Movement inquiries received through calls, chats, emails, service requests, and other approved intake channels."> <ul> <li>Provides first-level support for Money Movement inquiries received through calls, chats, emails, service requests, and other approved intake channels. </li> <li>Reviews incoming requests for completeness, urgency, risk, member impact, and appropriate routing or escalation. </li> <li>Researchs routine transaction questions and exceptions using internal systems, documented procedures, and established controls. </li> <li>Supports assigned ACH activities, including research, setup or change requests, stop payment support, report review, and exception follow-up. </li> <li>Supports assigned check, draft, remote deposit capture, and inclearing activities, including research, file support, stop payment support, and exception documentation. </li> <li>Assists with wire-related inquiries by gathering required information, reviewing supporting documentation, monitoring request status, and escalating concerns as needed. </li> <li>Supports Fedline Advantage, branch cash, foreign currency, and related operational activities by following procedures, tracking requests, and maintaining required documentation. </li> <li>Assists with general ledger research and reconciliation support by gathering transaction details, documenting discrepancies, and escalating unresolved items. </li> <li>Identifies unusual, suspicious, incomplete, high-risk, or time-sensitive activity and escalate to the appropriate specialist, supervisor, fraud, compliance, or business partner. </li> <li>Maintains accurate ticket notes, audit trails, documentation, and service request updates in accordance with department standards. </li> <li>Communicates clearly and professionally with members, branches, contact center teams, internal departments, and other business partners. </li> <li>Supports daily queue management, backlog reduction, cross-training, and identification of process, documentation, or training improvement opportunities. </li> <li>All other duties as assigned. </li> </ul> </div> Qualifications: <ul> <li>High school education.</li> <li>A minimum of one (1) year of experience in money movement.</li> <li>Experience in a financial institution, operations, branch, contact center, member service, accounting, administrative support, or similar environment preferred.</li> </ul> Knowledge, Skills, and Abilities: <div class="description DropBox clear-both margin-bottom10" data-label="Basic knowledge of money movement operations, including ACH, wires, checks, remote deposit capture, branch cash, foreign currency, general ledger research, and related payment functions."> <ul> <li>Basic knowledge of money movement operations, including ACH, wires, checks, remote deposit capture, branch cash, foreign currency, general ledger research, and related payment functions. </li> <li>Foundational understanding of transaction research, payment operations, deposit operations, service requests, case management, or similar operational workflows. </li> <li>Basic understanding of fraud awareness, internal controls, confidentiality expectations, and regulatory requirements related to financial transactions. </li> <li>Ability to follow documented procedures, apply established controls, and recognize when escalation is needed. </li> <li>Strong attention to detail with the ability to complete routine processing, research, documentation, and ticket updates accurately. </li> <li>Ability to organize work, manage service queues, prioritize time-sensitive requests, and meet established deadlines. </li> <li>Clear written and verbal communication skills with the ability to support members, branches, and internal partners professionally. </li> <li>Basic analytical and problem-solving skills to review transaction activity, identify discrepancies, document findings, and support resolution. </li> <li>Working knowledge of applicable rules, regulations, and internal procedures, including ACH rules, Office of Foreign Assets Control requirements, Regulation E, Regulation CC, Bank Secrecy Act, anti-money laundering requirements, and Fed Reserve processing requirements. </li> <li>Ability to learn and use core processing, payment processing, ticketing, case management, and Microsoft Office tools. </li> <li>Ability to work collaboratively, adapt to changing priorities, and build operational knowledge through cross-training. </li> </ul> </div> Total Rewards: This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. <ul> <li>Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage. </li> <li>We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).</li> <li>Employees also have access to Life and AD&D insurance.</li> <li>Employees are able to enroll in our 401k plan.</li> <li>Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. </li> <li>Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.</li> </ul> All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.<div class="content-conclusion">Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States. For more information on E-Verify, please click here: <a href="https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf" target="_blank">E-Verify Participation Poster English and Spanish</a> For more information on Right to Work, please click here: <a href="https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf" target="_blank">Right to Work</a> For more information on the Fair Chance Act, please click here: <a href="https://www.atg.wa.gov/fair-chance-act" target="_blank">Fair Chance Act</a> Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. <a href="https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm">Equal Employment Opportunity Posters</a> If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Careers@peakcu.org. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Careers@peakcu.org. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. <a href="https://www.eeoc.gov/publications/veterans">Equal Opportunity Employer Veterans/Disabled</a> <a href="https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf" target="_blank">Equal Opportunity is the Law Posting</a> <a href="https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf" target="_blank">Pay Transparency Nondiscrimination Posting</a> When you apply to a job on this site, the personal data contained in your application will be collected by Peak Credit Union. Your personal data will be processed for the purposes of managing the Credit Union’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under state and federal law. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Credit Union to help manage its recruitment and hiring process. Your personal data will be retained by the Credit Union as long as the Credit Union determines it is necessary to evaluate your application for employment and as required under applicable state and federal law. Greenhouse is under contractual obligation to keep such information confidential, and the Credit Union’s privacy practices comply with all applicable state and federal laws.</div>

Skills

ACHwireschecksremote deposit capturebranch cashforeign currencygeneral ledger researchFedline AdvantageMicrosoft Officeticketingcase management