BUSINESS ANALYST

<p style="text-align:inherit"></p><p style="text-align:left"><b>Job Description:</b></p><p>Omega CRM Consulting is looking for a Business Analyst that would like to collaborate with one of the top global pharmaceutical companies.</p><p><br />Main Responsibilities<br /> Act as OPU Champion in Spain for Vault MLR issues.<br /> Serve as Veeva Vault Corporate Representative in Spain.<br /> Handle incident management for Vault.<br /> Oversee management of Vault Spain users.<br /> Manage new Vault releases and demands.<br /> Manage Corporate Vault requirements and actions requested by Corporate Vault.<br /> Communicate Vault MLR bridge between Corporate and Spain users.<br /> Provide training to local Spain users on new releases.<br /> Manage Spain Vault MLR teams.<br /> Coordinate with Compliance Medicine on Vault MLR topics.<br /> Provide Veeva CRM support, including survey management.<br /> Manage technical incidents at the DataSteward level.<br /> Manage local BIConnection tool.<br /> Manage and participate in Business Solutions projects.</p><p><br />Requirements<br /> &#43;3 years of proven experience in business Analysis and technical support within IT environments.<br /> Client-Facing &amp;amp; Interlocution: Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical solutions and bridge communication between Corporate entities and local business teams.<br /> Technical Skills: Strong proficiency in SQL, Salesforce Inspector, and advanced Excel.<br /> Process &amp;amp; Frameworks: Solid knowledge of process and procedure<br />management, alongside practical experience working with Agile methodologies.<br /> Industry Experience: Proven background and domain knowledge within the pharmaceutical sector.<br /> Soft Skills: Demonstrated ability to drive cross-functional teamwork, manage conflict and priorities, adapt to change with an innovative mindset, and thrive in international environments.<br /> Languages: Advanced English proficiency (C1 level minimum), both<br />written and spoken.</p><p><br />Desirable / Value-Add Skills (Pluses)</p><p> Salesforce &amp; Veeva Expertise: Hands-on knowledge of Salesforce ecosystem and Veeva Vault platform is a strong plus; experience with other Salesforce Clouds is highly welcome.<br /> ITSM Tools: General knowledge or familiarity with ServiceNow (specifically Boehringer environment).</p><p><br />What do We offer<br /> Permanent contract.<br /> Flexible Schedule. We make it easy. Balance your professional and personal life.<br /> Trainings &amp;amp; Certifications. Improve your skills and get the official certificate from our main partners.<br /> Home Office.<br /> Flexible retribution (public transport ticket, Ticket restaurant, …).<br /> Health insurance.<br /> OMEGA in action. Our commitment to a better society is not just an intention.</p><p><br />About us<br />Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.<br />Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.<br />With over 23 years of experience, a team of 580&#43; professionals from 24 nationalities, and 2,500&#43; certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.<br />We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.<br />Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).<br />At Omega CRM, we believe in growth through people – guided by our values: #Talent,<br />#Flexibility, #Commitment, and #Innovation. We grow #Together.</p><br /><p>#OMEGA #LI-REMOTE</p><p style="text-align:inherit"></p><p style="text-align:left"><b>Location:</b></p>Remote - Spain<p style="text-align:inherit"></p><p style="text-align:left"><b>Brand:</b></p>Omega<p style="text-align:inherit"></p><p style="text-align:left"><b>Time Type:</b></p>Full time<p style="text-align:inherit"></p><p style="text-align:left"><b>Contract Type:</b></p>Permanent