ANALISTA DE SUPORTE

Accountabilities: • Provide customer support through all available service channels, ensuring that questions, requests, and technical issues are addressed efficiently and professionally. • Deliver a high-quality customer experience by understanding users' needs, communicating clearly, and providing practical and effective solutions. • Manage customer crises and challenging situations by resolving conflicts, maintaining a constructive approach, and involving the appropriate internal teams when necessary. • Conduct calls and remote access sessions to investigate customer issues, identify root causes, and support the resolution of technical problems. • Respond to customer support tickets and provide clear guidance on the use of the platform, helping users resolve questions and better understand its functionalities. • Conduct monthly online training sessions to help customers understand and effectively use the system's basic features and functionalities. • Manage a high volume of simultaneous support requests while maintaining organization, prioritization, responsiveness, and attention to service quality. Requirements • Background in Information Technology or equivalent knowledge of databases, with an interest in technology, data analysis, and problem-solving. • Knowledge of databases and programming logic, particularly as applied to data analysis and technical troubleshooting. • Strong written and verbal communication skills, with the ability to explain technical information clearly to customers with different levels of technical knowledge. • Empathy and interpersonal skills to understand customer challenges, build trust, and maintain positive relationships throughout the support process. • Emotional resilience and a solution-oriented mindset to remain effective when handling crises, conflicts, and challenging customer interactions. • Strong organization and prioritization skills, with the ability to manage multiple requests and competing demands efficiently. • Proactive, collaborative, and customer-oriented approach, with a genuine interest in helping users and continuously improving their experience. • High school education and/or a degree, preferably with an academic or professional background related to Technology or a relevant field. Benefits • Health insurance assistance. • Home office allowance. • Flexible working hours. • Life insurance. • Meal allowance. • Food allowance. • Education and language assistance. • Access to an online psychological support platform. • Access to online learning and professional development platforms. • Quality-of-life initiatives, including workplace ergonomics and labor gymnastics. • Additional compensation based on length of service. • Opportunities for personal and professional development. • Collaborative and engaging work environment with opportunities for knowledge sharing and team interaction. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1