ACCOUNT MANAGER

Job Title: Account Manager – US Freight Brokerage Location: Remote – Latin America Preferred Type of Contract: Full-Time | Remote Salary Range: $2,500–$3,500 USD/month + approximately $500 bonus Language Requirements: Excellent English – near-fluent communication required Our client is seeking a skilled Account Manager with 5+ years of US domestic freight brokerage experience to manage customer accounts, daily transportation operations, and carrier relationships. You will play a key role in growing a portfolio of accounts, protecting margins, and ensuring reliable service across the US freight network. Your work will directly impact customer retention, account profitability, and operational performance. Key Responsibilities • Own a portfolio of customer accounts as the primary point of contact, managing relationships, expectations, and day-to-day transportation needs. • Grow existing accounts by identifying new lanes, increased shipment volume, and opportunities to expand services. • Lead recurring customer account reviews covering service performance, pricing, upcoming needs, and improvement opportunities. • Direct daily brokerage operations, including carrier booking, load coverage, tracking, exception management, and customer communication. • Build and maintain strong carrier relationships across assigned lanes while negotiating competitive rates that protect account margins. • Maintain accurate TMS records, including load entries, statuses, documentation, carrier invoices, and proof of delivery (POD). • Own account-level KPIs, including on-time pickup/delivery, tender acceptance, margin per load, claims ratio, and invoice accuracy, while proactively addressing risks and escalations. Must-Have Qualifications • 5+ years of experience in US domestic logistics, freight brokerage, freight forwarding, or managed transportation, with direct customer/account ownership. • Proven US domestic spot-market brokerage experience. • Strong experience managing carrier relationships and negotiating freight rates. • Hands-on experience with TMS platforms and strong attention to operational and data accuracy. • Experience using industry platforms such as DAT and Truckstop. • Excellent spoken and written English; the role requires frequent communication with US customers and carriers by phone and email. • Ability to work Pacific Time hours with reliable internet and a quiet, professional remote work environment. Preferred Qualifications • Experience managing a book of accounts with direct responsibility for revenue and profitability. • Demonstrated success growing existing customer accounts and expanding shipment volume. • Experience monitoring and reporting transportation KPIs and developing corrective action plans. • Experience working within a lean, fast-growing startup environment. • Leadership experience or the ability to take on additional operational responsibility as the brokerage division scales. Application Questions • Do you have US domestic spot-market experience? • Do you have experience using platforms such as DAT and Truckstop? • Please provide a brief audio introduction describing your US freight brokerage experience. You may use Vocaroo to record your introduction and share the recording link.