ENTERPRISE ACCOUNT MANAGER (MARKETING AGENCY EXPERIENCE)

Improvado is an AI-powered marketing data platform built for mid-market and enterprise teams. We help companies automate complex marketing data workflows, unify data at scale, and surface insights through BI and AI. Brands like ASUS, Docker, Activision, and H&R Block rely on us to simplify analytics and improve marketing performance. We’re a fast-growing Series A startup backed by $34M in funding and driven by a team that moves fast, stays curious, and cares about high-quality execution. About The Role We are looking for an Enterprise Account Manager who will play a critical role in delivering and overseeing the full spectrum of Improvado’s Product & Services offerings. This is a hands-on leadership position — not just facilitation — requiring someone who can independently execute complex projects while bringing deep expertise in at least one of the following areas: solution design and architecture, data modeling, marketing, or BI/data visualization. Success in this role is defined by seamless execution of our projects, the ability to influence outcomes through subject-matter expertise, and consistently driving value for our clients. Key Responsibilities: • Able to work with clients to utilize marketing analytics and AI tools to analyze campaign performance, derive insights, and optimize strategies • Prioritize customer success with a strong commitment to high-quality support and delivery. • Independently create detailed project and resource plans while collaborating closely with clients and internal Professional Services practice leads. • Lead strategic client meetings and consultations, providing guidance and expertise. • Manage client relationships end-to-end, maintaining accountability throughout the entire client lifecycle. Including contract discussions, upsell opportunities research, and budget management. • Partner closely with Sales, Engineering, Product, and Support teams to ensure alignment with company goals and seamless execution. Required Qualifications • Fluent in English and confident in client communication to lead client conversations, facilitate discussions, and drive alignment. • Proven track record of independently managing and executing projects, with at least 3 years of experience in client-facing roles such as Project Lead, Sales Engineer, Technical Account Manager, or similar. • 3+ years of account management experience within a marketing agency setting, with a focus on enterprise accounts. • Solid understanding of data modeling, with working SQL knowledge to query, validate, and troubleshoot data in support of analytics needs. • Strong project management skills enabling you to plan, coordinate, and execute projects from start to finish. Nice to Have: • Curiosity about AI technologies and willingness to explore new ways of working with AI tools. • Ability to take ownership and independently resolve customer challenges when needed. What We Offer: • Remote-first environment • Competitive compensation • Medical and dental benefits • 401K plan • Unlimited PTO • Paid holidays • Professional development reimbursement